Hi
Thanks for your post. There are a number of factors that influence the timescale of firmware releases. As any information on dates would always be subject to change, we do not provide this information. However, here are a few frequently asked questions that will be helpful:
Why does Vodafone have its own software on phones?
We customise phone software to optimise customers' experience of the device on the Vodafone network and to enable access to our services. At a basic level, this can involve ensuring services like MMS, voicemail and data connections are set correctly. In other instances, our customisation is more extensive such as the preloading of services (People, My Web, 360 Shop, etc), but this varies from device to device.
Why does Vodafone delay the issue of future software updates?
Prior to releasing or approving any software update for customers who have bought a handset through Vodafone, we test it thoroughly to ensure it provides customers the best possible experience on our network. Our testing process begins as soon as we receive the software, which often happens once the manufacturer has already released the open market version of the software. During the review process, we report any issues with the software back to the manufacturer for them to address. Once the firmware is approved by Vodafone, we return it to the manufacturer and they will then distribute the software to customers through the appropriate channels.
We undertake this process with every device that we sell to customers, regardless of whether or not the handset contains Vodafone branded software.
If you have purchased the device from another company (Phones 4U, Carphone Warehouse etc) it is possible that the device may not be on the Vodafone version of software. In this case the manufacturer would be in control of releasing any future updates.
Do you add or remove anything compared to the standard firmware?
To ensure the handset is optimised for performance on Vodafone, we will sometimes add or remove certain functions. As an example, we would remove an App that only worked in America (e.g. Netflix) to avoid confusion for people trying to use it in the UK. We also remove other operators' settings from the handset to free up onboard memory.
When will the update be available?
As mentioned above, there are numerous factors which influence a release date which means we cannot give a date; even an estimate would often change. The best option is to use the following link to
check for available software updates on your phone
What happens if I update my phone to an unofficial (non-Vodafone) version of software?
Any mobile phone we sell is covered by a Vodafone warranty in addition to a manufacturer warranty. Any device upgraded to a non Vodafone approved version of software which then becomes faulty may then not be covered by warranty.
Firmware Feedback
As there is nothing more we can add we won't reply to this thread again, however, we are happy for you to discuss the above and any other firmware related topics. We will always leave one main thread open per phone and then direct any new queries about the same issue to the original thread. As this is the first thread about this specific phone, we will now link any new posts to here. This makes sure any interested eForum members will know where to come to discuss any firmware feedback. As this is a discussion thread we won
Removing google apps seemed to present the most problems but stuff like moxier went away fine.
