I just finished a chat with "Adolfo" from Sprint... I had a question about my eligibility to upgrade my phone. I asked him about why do we need to pay the extra 10 bucks. He told me it was for the "premium services"... I asked him what premium services would I get... He could not name them...
Here's the chat...
Here's the chat...
5:05:25 PM : Connected to sprint.ehosts.net
5:05:25 PM : Session ID: 894701
5:05:25 PM : MIRANDA: Initial Question/Comment: Phone upgrade
5:05:30 PM : You are next in queue...
5:05:35 PM : Please wait and the next available account specialist will be with you shortly.
5:05:56 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.
5:06:16 PM : If you are a corporate business customer and need assistance with your account, please call 1-888-927-2199.
5:06:36 PM : Did you know Sprint 4G is now available in over 50 markets and growing? Visit sprint.com/4G to learn more. Thanks for your patience. We look forward to chatting with you.
5:06:41 PM : Adolfo T has joined this session!
5:06:41 PM : Connected with Adolfo T. Your Reference Number for this chat session is 894701.
5:06:41 PM : Thank you for contacting Sprint. My name is Adolfo T.
5:07:00 PM : MIRANDA: Hi Adolfo. By any chance, do you speak spanish?
5:07:21 PM : Adolfo T: No.
5:07:21 PM : MIRANDA: if not its OK.
5:07:26 PM : MIRANDA: ok
5:07:45 PM : MIRANDA: I just want to know when can I upgrade my phone?
5:08:16 PM : Adolfo T: Sure.
5:08:26 PM : Adolfo T: Allow me a few moments to check this for you.
5:08:30 PM : MIRANDA: ok
5:11:33 PM : MIRANDA: r u there?
5:12:11 PM : Adolfo T: I am sorry for the delay.
5:12:24 PM : MIRANDA: dont worry.
5:13:22 PM : Adolfo T: You will be eligible for $150.00 rebate with two year agreement on 01/10/2010 .
5:13:42 PM : Adolfo T: You can purchase the phone at the online price.
5:14:03 PM : MIRANDA: thats 9 months ago... are you sure?
5:14:47 PM : Adolfo T: I am sorry, on October 2010.
5:15:35 PM : MIRANDA: OK. That is with the new account price right?
5:15:50 PM : Adolfo T: Yes.
5:16:05 PM : MIRANDA: if I want the evo I would need to pay 200 right? plus taxes and stuff...
5:16:32 PM : Adolfo T: Yes, you are right.
5:16:57 PM : MIRANDA: is there any way I can upgrade before 10/01?
5:18:23 PM : Adolfo T: I am sorry for the inconvenience, we can not upgrade the phone before that date.
5:18:31 PM : MIRANDA: ok. another question.
5:18:36 PM : MIRANDA: I live in Puerto Rico
5:19:01 PM : MIRANDA: there is no 4G service here. Do I still need to pay the 10 bucks though I can receive the service?
5:19:18 PM : MIRANDA: it should say "I cant receive the service"
5:20:53 PM : Adolfo T: This $10.00 lets you enjoy all the features that drew you to want the EVO AND you get to enjoy them at incredible
speeds.
5:21:13 PM : Adolfo T: EVO provides a richer data experience for our customers. The combination of features and services on the EVO
provides capabilities that were never previously available on a wireless device so now you will have the best
combination of both - speed and features.
5:21:35 PM : Adolfo T: You will see an increase in speed all around with this fantastic device simply due to the hardware/ software onboard.
It doesn
5:05:25 PM : Session ID: 894701
5:05:25 PM : MIRANDA: Initial Question/Comment: Phone upgrade
5:05:30 PM : You are next in queue...
5:05:35 PM : Please wait and the next available account specialist will be with you shortly.
5:05:56 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.
5:06:16 PM : If you are a corporate business customer and need assistance with your account, please call 1-888-927-2199.
5:06:36 PM : Did you know Sprint 4G is now available in over 50 markets and growing? Visit sprint.com/4G to learn more. Thanks for your patience. We look forward to chatting with you.
5:06:41 PM : Adolfo T has joined this session!
5:06:41 PM : Connected with Adolfo T. Your Reference Number for this chat session is 894701.
5:06:41 PM : Thank you for contacting Sprint. My name is Adolfo T.
5:07:00 PM : MIRANDA: Hi Adolfo. By any chance, do you speak spanish?
5:07:21 PM : Adolfo T: No.
5:07:21 PM : MIRANDA: if not its OK.
5:07:26 PM : MIRANDA: ok
5:07:45 PM : MIRANDA: I just want to know when can I upgrade my phone?
5:08:16 PM : Adolfo T: Sure.
5:08:26 PM : Adolfo T: Allow me a few moments to check this for you.
5:08:30 PM : MIRANDA: ok
5:11:33 PM : MIRANDA: r u there?
5:12:11 PM : Adolfo T: I am sorry for the delay.
5:12:24 PM : MIRANDA: dont worry.
5:13:22 PM : Adolfo T: You will be eligible for $150.00 rebate with two year agreement on 01/10/2010 .
5:13:42 PM : Adolfo T: You can purchase the phone at the online price.
5:14:03 PM : MIRANDA: thats 9 months ago... are you sure?
5:14:47 PM : Adolfo T: I am sorry, on October 2010.
5:15:35 PM : MIRANDA: OK. That is with the new account price right?
5:15:50 PM : Adolfo T: Yes.
5:16:05 PM : MIRANDA: if I want the evo I would need to pay 200 right? plus taxes and stuff...
5:16:32 PM : Adolfo T: Yes, you are right.
5:16:57 PM : MIRANDA: is there any way I can upgrade before 10/01?
5:18:23 PM : Adolfo T: I am sorry for the inconvenience, we can not upgrade the phone before that date.
5:18:31 PM : MIRANDA: ok. another question.
5:18:36 PM : MIRANDA: I live in Puerto Rico
5:19:01 PM : MIRANDA: there is no 4G service here. Do I still need to pay the 10 bucks though I can receive the service?
5:19:18 PM : MIRANDA: it should say "I cant receive the service"
5:20:53 PM : Adolfo T: This $10.00 lets you enjoy all the features that drew you to want the EVO AND you get to enjoy them at incredible
speeds.
5:21:13 PM : Adolfo T: EVO provides a richer data experience for our customers. The combination of features and services on the EVO
provides capabilities that were never previously available on a wireless device so now you will have the best
combination of both - speed and features.
5:21:35 PM : Adolfo T: You will see an increase in speed all around with this fantastic device simply due to the hardware/ software onboard.
It doesn