OTA update are supposed to be free and are not deducted from your actual data usage, but...

[Miss Roxy]

PSA: AT&T doesn't charge you for OTA firmware updates -- Engadget Mobile

So it says that they wont charge us for downloading OTA update, but... my log says otherwise. ( the 13k kb ones are the OTA update download btw )

How come it ate up my data usage?
I previously had approximately 85-89mb of data usage for the month, but after attempting to download the OTA update quite a few times ( I was frustrated since it keeps telling me that update failed ), it showed up on my data usage log. Now AT&T tells me that I've used 159mb/200mb so far, and I even got a text this morning saying I've used 65% of my data usage for the month. ( I'm on the 200mb data plan )

What the heck is going on??? what if there's an OTA update in the future that are three digit long. If I go over my limit, I would have to pay extra $15.00 for another 200mb of data. @_@

 

[emuneee]

How do you explicitly know the extra usage was from the download of the OTA update? The update downloads on a different APN.

 

[Miss Roxy]

How do you explicitly know the extra usage was from the download of the OTA update? The update downloads on a different APN.

Well, I remember I downloaded the updates on the times shown on that log. Plus, they are all about the same size.

 

[pinbak]

Mine are the same from trying to download the update yesterday about 10-15 times by upping my clock. I went from almost 200mb to now close to 425mb, just checked it and i got alot of 13000kb throughout the day too!! LOL!!!!! But I am on day 10 or 11 of my billing cycle so I might get close to 2gb this time, maybe!

 

[powerdomino]

I am new Samsung Captivate on AT&T user. Recently on Sept 22, 2010, AT&T pushed some update on my phone. When update was pushed I was connected to WIFI. When this update was pushed, it ate data usage from my data plan even though I was connected to Wifi. In my opinion it is wrong policy. If this was a system update it should not eat my data usage. I know that it used my data usage for fact that Sept 22 was first day of my billing cycle and whole day I didn't connected to internet or used any application that use data. After the update 20MB data usage just gone.
I am on lowest data plan (200MB), and suppose if I already used 190MB from my data, this update may lead to over usage. I contacted AT&T customer service and they said it is their policy that such kind of update will use your data. Is this normal with other carriers as well?

 

[NJR]

"This over the air update is zero rated. Customers will not incur data charges when downloading the update"

 

[NapaValleyWino]

Just got off the phone with att rep. both my wife and I have the captivate and both phones ate up 13573KB to download file. Rep said she would forward it on and YES OTA is not suppose to be billed!!!

 

[NapaValleyWino]

Forgot...both were WiFi connected in our home

 

[powerdomino]

Forgot...both were WiFi connected in our home

Same here I was connected to Wifi. AT&T reps are so dumb. I called AT&T regarding this and he says as per AT&T policy, OTA updates are charged. He also suggested that if I am concerned about AT&T charging OTA updates then either I should upgrade to 2GB plan or don't use smartphone at all.

 

[RavenFox]

Same here I was connected to Wifi. AT&T reps are so dumb. I called AT&T regarding this and he says as per AT&T policy, OTA updates are charged. He also suggested that if I am concerned about AT&T charging OTA updates then either I should upgrade to 2GB plan or don't use smartphone at all.

I wish one of the reps would tell me that in person. I'm on an unlimited plan but still.

Edit: Just saw this
http://www.engadget.com/2010/09/24/[B]verizon-ceo-confirms-plans-for-tiered-data-pricing[/B]/

 

[bmoliver]

Same here I was connected to Wifi. AT&T reps are so dumb. I called AT&T regarding this and he says as per AT&T policy, OTA updates are charged. He also suggested that if I am concerned about AT&T charging OTA updates then either I should upgrade to 2GB plan or don't use smartphone at all.

I had 16.7 MB show up on my account at the time of the "free" OTA update So it seems that AT&T does charge!

 

[NapaValleyWino]

Rep is incorrect. the rep I spoke with said it was not suppose to charge when OTA

 

[Miss Roxy]

I called AT&T 10 minutes ago.
And the rep says that OTA updates aren't supposed to be free and that the charges was correct on my data log. I told her she was misinformed and asked for a supervisor. The supervisor also said the same ( that it was not supposed to be free ) but I insisted that it was. ( Gosh I hate women abt how they're much more less knowledgeable about this stuff compared to male reps ). She gave up in the end and gave me $15 credit.