yes, she was not nice about it at all. i told her i would just return the phone then, and she replied '35 dollar restocking fee', very snotty. i called customer service and they offered to replace it, no restocking fee but they are out of stock! i'll probably just return it and go back to my droid x, i'm NOT paying $6oo for a phone that feels like it's held together with rubber bands, lol. for the most part it's a really nice phone, though the phone part is not as good as the droid x.