Well I just Picked up Handset #5 just exchanged on the 25th from Sprint Service and was told its not repairable and will not except any updates OTA or hard wired and a beautiful refurbished Epic was ordered and on its way. I even tried to get Best Buy to take it back and they flat out refused because its 4 days out of the return policy. The refurb should be here in a few days oh joy! I guess I also lose my $20 Zagg screen protector too! joy again! Thanks Samsung!