Samsung will never again see me pay for one of their phones

[jthreads]

pot-Kettle-Black

BTW, I've owned 3 HTC devices. Each has had at least one major physical flaw that required multiple replacements e.g. the Mogul/6800 white burn in spot. HTC has never owned up to those flaws much less done anything to address them even though from all indications they were wide spread. So when you switch to that Hero and start whining about dust under the screen or get a Droid and bitch about the battery door falling off, remember that^ post! None of the major mfg can take the high road at this point when it comes to build or support, with the exception of Apple maybe?

WoW, i didn't know HTC had this hardware flaws, and Droid's battery door falling
Reading this comments makes me happy to have gone for Galaxy and not HTC as I was planning to

 

[fabianobonin]

Galaxy is my last Samsung product too, even if they fix the bugs or upgrade it.

 

[kam187]

I think i agree!

- Their custom baseband makes it impossible to port 1.6 or 2.0
- They havnt release an update to fix the bugs that are already there. The newer builds like I8 etc just seem to be just that, built at a later date but with no or minimal changes.
- The K update is nowhere to be seen, and from the kernel it just looks like it updates the same drivers are the behold as a preupdate to multitouch.

I agree that overall other phones have the same issues, and i'm mostly just pissed at their custom baseband (which is broken for me anyway). I'm thoroughly bored with this phone now, as we've hit the limits of what we can do with it, with the little source samsung have released

My next phone will be a HTC.

 

[pegasus21]

I agree. HTC seems to be more active in the android development and their software works.

 

[Bomberman]

None of the major mfg can take the high road at this point when it comes to build or support, with the exception of Apple maybe?

That has to be sarcasm surely? Core i7 iMac DOA and cracked-screen woes reported - SlashGear just the first one that springs to mind.

 

[pastafarian]

That has to be sarcasm surely? Core i7 iMac DOA and cracked-screen woes reported - SlashGear just the first one that springs to mind.

I was thinking in terms of phones, not entire product lines. The iPhone certainly has its issues too, but Apple to me seems better than most at admitting to/fixing their mistakes. HTC otoh when presented with a issue will tell you you're the first to mention it even though you know it's common. About the only hardware issue they seem to ever have fessed up about was the failing keyboards on the Touch Pro. Their fix was to supply Sprint with replacement keyboards of the exact same design as the previous failing ones, guaranteeing that they will need to be replaced again in the future. HTC is far from alone in this endeavor. About 12 years ago Sony released the first 36" WEGA TV with a serious flaw that ruined the sets in shipment. Though the power of the interwebs we tracked the complaint calls for this issue. We had many (17 iirc) people speak to the same rep over a couple of days and she told each one that they were the first to mention the issue (horizontal bowing). It took several months of harassment before Sony admitted error and offered a half hearted repair attempt. Sony was so dishonest and abusive in their handling of the issue (to get a repair you had to agree that even if it failed you wouldn't be entitled to additional repair or replacement) that I never bought another Sony product.

 

[acithium]

The only thing that samsung got right was the physical design on the phone. The hardware specs are mediocre as mine suffers from lag because I can only get a MAX of 32 Megs of RAM free (if i kill everything). I won't buy another Samsung anytime soon. I'll probably wait until I read some reviews about the Nokia N900 and see how that one works. I know it doesn't run android, but it does run Linux.

 

[benner]

If I could go back in time, I would have bought a Nokia N82 and an ITouch and pocketed the change. My dream to have the all-in-one device is still premature. Battery life is poor on every smartphone. GPRS and bluetooth are better on my 50 dollar Sony Ericsson. I am still lugging around my PSP to watch videos. The camera on this phone, and most others isn't worth it if you actually care about looking at them on anything other than a phone. GPS is terrible on this. (I wasted 150 bucks on a SmartQ 5 mid earlier this year too. Not a good year for gadgets for me.) But I think I'm finally tapped. I will be holding on to my galaxy for a while. So thanks again to Drakaz and Kam187 and the folks who have provided the customer service so sadly lacking from Samsung.

 

[Ferox]

Flogged my Galaxy and bought a Hero well pleased with it!

 

[Member12446]

Feedback from Samsung today (Their spelling, not mine):

we cannot confirm weather there will be an update for this model. If you wish to discuss this further please contact us on 0845 726 7864.

 

[jthreads]

Feedback from Samsung today (Their spelling, not mine):
we cannot confirm weather there will be an update for this model. If you wish to discuss this further please contact us on 0845 726 7864.

Would be nice to tell us where you got this info/link from

Still something isn't looking right to me, more and more blogs are reporting the launch of the Galaxy i7500 to Bell.ca network on the 10th of December

Bell to launch Samsung Galaxy on 10th December | Geekword

 

[Member12446]

Would be nice to tell us where you got this info/link from

It was a reply after I emailled them from their web site. I really don't understand why they can't confirm either way.

 

[Andronix]

The hardware specs are mediocre as mine suffers from lag because I can only get a MAX of 32 Megs of RAM free (if i kill everything). .

You may try turning on sdcard swap. Not a perfect solution, but it does wonders if you surf a lot from a phone - no more reloading of the pages...

 

[Member12446]

After chasing O2 for a response, and to take some responsibility, I've had an email back from them:

[FONT=&quot]Samsung HQ are currently not supporting a migration path to upgrade Galaxy to Android 2.0. Samsung UK continue to push for this but confidence on the change is low as Samsung HQ will be launching new devices on Android 2.0 in Q1.[/FONT]

They should stop selling the phone and tell Samsung where to go (IMHO)

 

[spottyelephant]

After chasing O2 for a response, and to take some responsibility, I've had an email back from them:

They should stop selling the phone and tell Samsung where to go (IMHO)

Awww, i just posted a thread showing confidence in Samsung NOT being ********

Is that actually a legit email? As in can we send that to samsung themselves in disgust, or more importantly circulate it to the relevant sites so everyone knows??

 

[Member12446]

Awww, i just posted a thread showing confidence in Samsung NOT being ********

Is that actually a legit email? As in can we send that to samsung themselves in disgust, or more importantly circulate it to the relevant sites so everyone knows??

It came from O2 Customer Relations.

 

[spottyelephant]

It came from O2 Customer Relations.

Well can you do what needs to be done and forward the mail to engadget, phandroid, androidandme, techradar etc. so this information can actually be in the public space. Or alternatively send it to me and i'll send it.

Hopefully the threat of damaged credibility and customer fear of unsupported future devices will reach Samsung.

 

[jthreads]

Well can you do what needs to be done and forward the mail to engadget, phandroid, androidandme, techradar etc. so this information can actually be in the public space. Or alternatively send it to me and i'll send it.

Hopefully the threat of damaged credibility and customer fear of unsupported future devices will reach Samsung.

Well said spottyelephant

 

[Member12446]

Here's what we could have had!

Android 2.0: what to expect ? Register Hardware

 

[NoUse4aNick]

Well can you do what needs to be done and forward the mail to engadget, phandroid, androidandme, techradar etc. so this information can actually be in the public space. Or alternatively send it to me and i'll send it.

Hopefully the threat of damaged credibility and customer fear of unsupported future devices will reach Samsung.

Spottyelephant, add Slashdot to that list. Imagine the impact of a topic named for example, "Android phone already discontinuing the support of newer OS versions".

 

[Sumo]

Spottyelephant, add Slashdot to that list. Imagine the impact of a topic named for example, "Android phone already discontinuing the support of newer OS versions".

Nothing travels quicker than a bad reputation!

 

[spottyelephant]

Spottyelephant, add Slashdot to that list. Imagine the impact of a topic named for example, "Android phone already discontinuing the support of newer OS versions".

I've sent the full email to engadget, androidandme, infosyncworld, and slashdot. Whether anyone will consider it enough proof or not, or even news worthy, is another matter though!

 

[Terry]

I emailed Samsung UK yesterday evening, saying basically that if they don't support their device, then it will be the last Samsung product I buy, not only that, but I would advise friends, family and colleagues to stay away from Samsung products as well.

Surely it can't be that much work for a company of that size to Roll out 2.0 for Galaxy.

I shall await their reply......

 

[Bomberman]

Given their apparent attitude I fear you'll be waiting some time

 

[Member12446]

Given their apparent attitude I fear you'll be waiting some time

They are very quick at replying, just no good at providing the answer you want.