Hello folks!
First post here. Here's a quick rundown of my situation:
I upgraded (through tmobile) from a G1 (which I had since launch date, and loved until it just became too slow and all support ended) three weeks ago. I went to the tmobile store, and checked out the options. I LOVED the Vibrant, but I had some concerns over it's apparent "flimsieness"... the sales rep assured me that it only felt breakable, and that the Gorilla Glass screen and other features of the construction made it just as durable as all other phones. So, I got it.
I love it, still.
Thing is, last night, I picked it up off my desk, and it would not unlock. When I looked closer, I could see a small crack running under the screen. The phone has never been dropped, never been hit with any impact... nothing. It has never been out of my possession, never been water damaged... nothing. But, now, it has this cracked screen and won't unlock, won't do anything. Plus, now this morning it is showing a completely pink screen.
Of course, I know these (and all tiny little smartphones) are fragile. I have insurance for that very reason. If I break my phone, I am more than willing to pay the $130 through insurance to replace it. But, I do not feel like I (or anyone else, for that matter) broke this thing. The most impact it has had on the screen is button use on the touchscreen. If this thing is going to do this as a result of normal (actually, probably lighter-than-normal) use, I feel like it is insane for tmobile to expect me to pay for the claim. I do not think it is reasonable to ask a customer to pay $130 for a new phone 3 weeks into owning it, when it has not been damaged due to any human error or damage.
I had a Ghost Armor protector on it, and it was in a plastic protective shell, and it shows NO signs of damage beyond the messed up screen. I feel like that, coupled with the GPS thing (the awesome GPS was the second main selling point the sales rep spouted, after the Gorilla Glass screen!) and the fact that tmobile inexplicably removed my unlimited text option ("accidentally" according to them), should mean something to someone.
So, any ideas for options here? Is there ANY chance that I can tmobile's warranty people to regard this as a warranty issue and not an insurance issue? I do not want to be $400 into a new phone after just 3 weeks, especially with no solid GPS, no Froyo, and the other issues. I have been with tmobile for 5 years, and always justified it by their good customer service; so how can i get that customer care to work for ME now?
Should I just file insurance and eat the $130? Should I look into replacement screen options? HELP!
Thanks folks!
PS I love the forums here; been reading them since I found em some time ago!
So, what options do I have
First post here. Here's a quick rundown of my situation:
I upgraded (through tmobile) from a G1 (which I had since launch date, and loved until it just became too slow and all support ended) three weeks ago. I went to the tmobile store, and checked out the options. I LOVED the Vibrant, but I had some concerns over it's apparent "flimsieness"... the sales rep assured me that it only felt breakable, and that the Gorilla Glass screen and other features of the construction made it just as durable as all other phones. So, I got it.
I love it, still.
Thing is, last night, I picked it up off my desk, and it would not unlock. When I looked closer, I could see a small crack running under the screen. The phone has never been dropped, never been hit with any impact... nothing. It has never been out of my possession, never been water damaged... nothing. But, now, it has this cracked screen and won't unlock, won't do anything. Plus, now this morning it is showing a completely pink screen.
Of course, I know these (and all tiny little smartphones) are fragile. I have insurance for that very reason. If I break my phone, I am more than willing to pay the $130 through insurance to replace it. But, I do not feel like I (or anyone else, for that matter) broke this thing. The most impact it has had on the screen is button use on the touchscreen. If this thing is going to do this as a result of normal (actually, probably lighter-than-normal) use, I feel like it is insane for tmobile to expect me to pay for the claim. I do not think it is reasonable to ask a customer to pay $130 for a new phone 3 weeks into owning it, when it has not been damaged due to any human error or damage.
I had a Ghost Armor protector on it, and it was in a plastic protective shell, and it shows NO signs of damage beyond the messed up screen. I feel like that, coupled with the GPS thing (the awesome GPS was the second main selling point the sales rep spouted, after the Gorilla Glass screen!) and the fact that tmobile inexplicably removed my unlimited text option ("accidentally" according to them), should mean something to someone.
So, any ideas for options here? Is there ANY chance that I can tmobile's warranty people to regard this as a warranty issue and not an insurance issue? I do not want to be $400 into a new phone after just 3 weeks, especially with no solid GPS, no Froyo, and the other issues. I have been with tmobile for 5 years, and always justified it by their good customer service; so how can i get that customer care to work for ME now?
Should I just file insurance and eat the $130? Should I look into replacement screen options? HELP!
Thanks folks!
PS I love the forums here; been reading them since I found em some time ago!
So, what options do I have