• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Desire HD proximity sensor failure

there have been some solutions floating around. Pugging in the usb cable might wake up the screen. If that doesnt work, try plugging in the headset.

Good to know but is there a permanent fix? I did ask in the techsupport just a few mins ago but might as well check here, I don't much fancy having to carry the hands free set or USB cable with me everywhere just to be able to use my phone after each call,
 
Upvote 0
Good to know but is there a permanent fix? I did ask in the techsupport just a few mins ago but might as well check here, I don't much fancy having to carry the hands free set or USB cable with me everywhere just to be able to use my phone after each call,

i guess that's our only choice until HTC get an update out. Interestingly enough though some phones are working just fine and dont have the problem. It's a strange bug this one.
 
  • Like
Reactions: Bartimeaus
Upvote 0
i guess that's our only choice until HTC get an update out. Interestingly enough though some phones are working just fine and dont have the problem. It's a strange bug this one.

Glad to hear its not just me at any rate, phones4u were telling me that I had to claim it on my insurance...despite my warranty, never gonna be getting a phone from them again.

Going to ask a completely newbie question as this is my first android, but when a patch is released will my phone download it automatically or is there something specific that I have to do? I didn't see anything about it in my manual :(
 
Upvote 0
Glad to hear its not just me at any rate, phones4u were telling me that I had to claim it on my insurance...despite my warranty, never gonna be getting a phone from them again.

Going to ask a completely newbie question as this is my first android, but when a patch is released will my phone download it automatically or is there something specific that I have to do? I didn't see anything about it in my manual :(


Menu >> Settings >> About phone >> System software updates
 
  • Like
Reactions: Bartimeaus
Upvote 0
Mines also screwed, really really annoying. It doesn't do it every time and I can't work out precisely what is influencing it (putting my hand/face over the phone has zero bearing on it). Sometimes it goes black (as above) and other times the screen will stay on (incorrectly) when pressed against my face etc.

Hope they sort it, otherwise it's going back.

UK, Vodafone user.
 
Upvote 0
i guess that's our only choice until HTC get an update out. Interestingly enough though some phones are working just fine and dont have the problem. It's a strange bug this one.

Doesn't look like hardware related, just seems a calculation issue really with the sensor..Nothing major.

HTC will release an update with this.

If you remember, when the EVO came out state side...1st week, problem..3rd week OTA update.

Glad to hear its not just me at any rate, phones4u were telling me that I had to claim it on my insurance...despite my warranty, never gonna be getting a phone from them again.

Going to ask a completely newbie question as this is my first android, but when a patch is released will my phone download it automatically or is there something specific that I have to do? I didn't see anything about it in my manual :(

NO NO NO NO..Do not claim on your insurance, Warranty it or take it back instore..Don't pay an excess for no reason just because a shop wants to palm you off.

HTC will release an OTA for it no doubt, they have for every recent handset so far..sometimes they take time (aka Hero), sometimes they are quick (Desire & EVO).

Your phone will search for them automatic..well my Hero currently does :)

Mines also screwed, really really annoying. It doesn't do it every time and I can't work out precisely what is influencing it (putting my hand/face over the phone has zero bearing on it). Sometimes it goes black (as above) and other times the screen will stay on (incorrectly) when pressed against my face etc.

Hope they sort it, otherwise it's going back.

UK, Vodafone user.

Hmm..interesting...I know its going to sound a daft question and forgive me for asking it;

But you not had the phone in your pocked whilst sat down have you?

This sounds bad.Maybe my T-Mobile curse could be a blessing if this is a hardware problem. I'll wait till I hear this has been fixed. Is it doing it with every phone call?

Looks that way doesn't it.

Reading further in, looks sensor related on how things are calculated.

The Distance Marketing Directive says you should get 14 day no quibble money back guarantee with any electronic product purchased online or over the phone, that's why I never buy mobiles in stores.

Good man *buys you a beer*

Just read this thread! What's going on here? Problems with the HTC Desire HD already?! :eek: I'm hoping to get mine this week......

What problems are people experiencing? Is it affecting UK owners too? This has come as a bit of a shock, wasn't expecting this at all! :(

No offence, but what phone doesn't have issues when it comes out?.

Everything has teething bugs, cars, software, a phone is no different.

If you didn't expect any problems then i'm sorry to say you are living in a dream world...In a perfect world everything would be fault free, but it isn't and thats that.

Rest assured. HTC will sort it :)

One has to speculate whether it's software or hardware, if the latter then well, there'll be quite a few handsets being returned and some very angry people.

Sounds software on how it calculates on the sensor (IE calls to press, etc)..I had the same issue with my Hero..Update to 1.6 from 1.5 fixed immediate :).
 
Upvote 0
SpencerUk said:
HTC will release an update with this.

If you remember, when the EVO came out state side...1st week, problem..3rd week OTA update..

3 weeks for an issue like this is definitely not reasonable, I'll give them a week. It's simply not usable as a phone.

SpencerUk said:
Hmm..interesting...I know its going to sound a daft question and forgive me for asking it;

But you not had the phone in your pocked whilst sat down have you?

It does it out of the box, it's not a user issue.


SpencerUk said:
Reading further in, looks sensor related on how things are calculated.

Utter guesswork. It doesn't function period, it has nothing to do with sensitivity - I've tried it under basically every condition possible.

SpencerUk said:
No offence, but what phone doesn't have issues when it comes out?.

Teething problems I can abide by; working in IT I fully accept that not every use case is possible to exhaust. However, every user will make phone calls, it's ridiculous that this wasn't tested in QA. Unless it's what I think it may be, a manufacturing issue - dodgy sensor?

SpencerUk said:
Rest assured. HTC will sort it :)

They have to... I really don't think you grasp how big this is, it's not iPhone 4 "my screen won't go black, but ultimately it's usable", it's completely unusable.
 
Upvote 0

BEST TECH IN 2023

We've been tracking upcoming products and ranking the best tech since 2007. Thanks for trusting our opinion: we get rewarded through affiliate links that earn us a commission and we invite you to learn more about us.

Smartphones