they really do all go thru a 100 point inspection (something they dont even do with new phones). and, they are not "refurbished". They are "certified like new." and, they are literally that. verizon certifies that they are like new. and, they dont take broken phones and just flash em and re-sell them out.
most of the CLNRs come from people who take advantage of the 30 day worry free guarantee. once an ESN has been activated, that ESN can never be sold as new again. so, verizon sends them back to Moto, and moto typically takes the chipset out, flashes them, then replaces the ousides of the phone with brand new parts. it's a totally different process than refurbs.
only about 10% of the warranty issues that are exchanged out are because of hardware defects. however, the phones that do have defective hardware DO NOT get flashed and sent back out as a CLNR.
if verizon were to take those CLNR phones, put them in a new box, and send those out for the replacements, i guarantee nobody would be able to tell they werent brand new.
people thinking the CLNRs arent as good as the new, well, let's just say its a placebo effect. now, that isnt to say that some of the CLNRs dont have problems. i believe something is wrong with your phone. but dont forget, your NEW phone had problems too.
my advice is to do a hard reset. if that doesnt work, flash the 2.2 sbf. if that doesnt work, and you insist on a new phone, take the replacement into a store, and demand they give you a new one. if that is what would make you happy, then i think that is more than fair, because the CLNR SHOULD have been perfect, and it's not.
all i ask of people is that they give the CLNRs a chance. just remember, if it isnt "like new," then you are entitled to get one that is. they arent as bad as people think. i have a CLNR, and it is better than the new one i got on release day.