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Accessories Otterbox Defender Case Shipping Problems

Anyone have any idea what is going on with Otterbox and their problems in processing orders for the defender case for EVO? I received an email directly from Otterbox stating the case was in stock ready to ship on Wednesday 11/10. My card has been processed, but the website states they have no order history. Called customer service twice, and was given a very generic answer stating there is an IT glitch in their system, but not to worry my order is safe and will be shipped within a week??? What gives? Is this thing ready or not? Have been waiting since June for this case! Furthermore the customer service division of this company of which I have heard so many good things about, comes across as inept, uninformed, and downright rude to speak with. What is going on?? Have I made a mistake in ordering this protective cover for my EVO?
 
screw there policy... they are the slowest people out there. They can't ship out a simple accessory without making it all complicated..lol send the damn case, screw there holidays it's not a government firm they should have open there business up have everything packaged and ready to go for Friday. But stupid slow asses took 6 months to come up with a silicon defender case now there going to take several days/weeks to process a silicon order.

Im just saying.. lol I can't wait to see what these fools came up with after so long :)
 
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Op, agree with you. I ordered their commuter and on number 2 the lcutout for the lense is still off on my camera. Not supporting them at all on the Defender case. I'll take my business to Seidio, I've been having better luck with there products. But that's just a personal preference.

Please post pics and review.

Hope it works out for you.
 
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Anyone have any idea what is going on with Otterbox and their problems in processing orders for the defender case for EVO? I received an email directly from Otterbox stating the case was in stock ready to ship on Wednesday 11/10. My card has been processed, but the website states they have no order history. Called customer service twice, and was given a very generic answer stating there is an IT glitch in their system, but not to worry my order is safe and will be shipped within a week??? What gives? Is this thing ready or not? Have been waiting since June for this case! Furthermore the customer service division of this company of which I have heard so many good things about, comes across as inept, uninformed, and downright rude to speak with. What is going on?? Have I made a mistake in ordering this protective cover for my EVO?

I called them this morning for a update and they changed the story. They said the orders were not sent because of the Holiday. That cant even be true becauses UPS did work that day....
 
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Got my credit card receipt from them on saturday with the fedex tracking number on the pdf receipt. Today the tracking number showed an estimated delivery of Friday 11/19. Hopefully it will come sooner but I guess I have to wait till Friday. BTW I ordered on Wednesday at 7:30am.

Me and you are not far from each other you used Fedex right? I used USPS so i guess we will see who gets it first. I also ordered mine almost the exact same time you did.
 
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I got my case today, ordered it the afternoon of release.

Coming from the commuter, the defender is a lot bigger. However, the case feels very sturdy. I feel like I could throw it and the phone would be fine.

We'll see how I like it after a few full days of use.

I am especially interested in the built-in screen protector. The ones you put on yourself aren't cheap and mine get scratched up in a few days. Hopefully this will work well.
 
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Do you think Sprint will have it in stores soon? And would it be cheaper to buy it directly from sprint?

I assumed it would be faster to buy it from them but apparently that's wasn't the case with me. That's the last time I'll buy direct from them that's for sure. At this rate sprint should have before I get it and if you're a premiere customer you get 25% off on accessories.
 
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