Root Email to MOTO

[Aggie12]

So Sunday I sent the big M an email asking for the keys to my bootloader.

Here's my message:

Please provide me with the keys to my phone. I purchased this phone and I should be able to do what I want with it. How would you like it if you purchased a car and the dealership put a lock on the hood not allowing you to access the engine. You would then have to go to that dealership each time you wanted anything done even though you are a mechanic yourself. This is exactly what is happening here. I'm tired of you guys locking down devices that a consumer has purchased. If I should so choose to do stuff that would violate warranties then that's all on me. You can send the signature keys to my email.

Thanks.

This was their response.


Thanks for reaching out to Motorola.

I can understand that must make you feel upset but Motorola's primary focus is the security of our end users and protection of their data, while also meeting carrier, partner and legal requirements. The Droid X and a majority of Android consumer devices on the market today have a secured bootloader.

In reference specifically to eFuse, the technology is not loaded with the purpose of preventing a consumer device from functioning, but rather ensuring for the user that the device only runs on updated and tested versions of software. If a device attempts to boot with unapproved software, it will go into recovery mode, and can re-boot once approved software is re-installed. Checking for a valid software configuration is a common practice within the industry to protect the user against potential malicious software threats. Motorola has been a long time advocate of open platforms and provides a number of resources to developers to foster the ecosystem including tools and access to devices for developers via MOTODEV at MOTODEV.

We hope that you find this information useful and look forward to assisting you in the future.

For information about Motorola products and services, please visit us at Motorola Home - Motorola USA

Thank you for contacting Motorola e-mail support.

Best Regards,

It's just so frustrating.

 

[VoidedSaint]

you didnt think that was going to work did you?

 

[imronburgundy]

"So frustrating!"...I agree it is.

 

[northernmoris]

you didnt think that was going to work did you?

A for effort. Can you imagine if they did give it to him.. Dreams...

 

[Aggie12]

Haha there's no way I thought it was going to work. I really just wanted to see how they would respond. And I don't know what I would do if they actually gave them to me lol. Haha

 

[mxsjw]

I wudda gived it to ya

 

[Aggie12]

I mean I said please. .

 

[OMJ]

There response is so dumb. They act like they are doing it just to protect us when in reality if someone was going to distribute malicious software they can without having anything to do with eFuse. I mean when has malicious software had anything to do with changing the kernel or recovery.

We can still write to /system after rooting so eFuse really is not protecting us from malicious software at all.

 

[faber78]

you didnt think that was going to work did you?

goes without saying, but guess someone has to say it;
not the point. point is to express yet one more dissatisfied with their practices customer.

satisfied customers = $

imagine if everyone owning a dx took the time to copy and paste his email and sent it to them....

 

[Aggie12]

We can still write to /system after rooting so eFuse really is not protecting us from malicious software at all.

Exactly! I thought it was a stupid excuse.

imagine if everyone owning a dx took the time to copy and paste his email and sent it to them....

And that would be hilarious if every DX owner did that. They would probably send out a press release with that response lol

 

[OMJ]

And that would be hilarious if every DX owner did that. They would probably send out a press release with that response lol

what email address did you send that to?

 

[Aggie12]

Couldn't find a specific email address. I would like to find Sanjay Jha's email but that's not likely to surface on the interwebz. . I just submitted an email here at their support site.

 

[OMJ]

Couldn't find a specific email address. I would like to find Sanjay Jha's email but that's not likely to surface on the interwebz. . I just submitted an email here at their support site.

lol I would love to get a hold of Sanjay's email address and get some dialog going about this instead of a copy and paste response. Dont think that is going to happen any time soon though.

 

[Aggie12]

I know. I've been searching the interwebz for it. Greg Brown is Co-ceo and I tried three differe email addresses: greg_brown; gbrown; g_brown all @motorola.com and they weren't valid lol. I knew it wasn't going to be that easy though haha

 

[Pucuck]

I know. I've been searching the interwebz for it. Greg Brown is Co-ceo and I tried three differe email addresses: greg_brown; gbrown; g_brown all @motorola.com and they weren't valid lol. I knew it wasn't going to be that easy though haha

Have you tried greg.brown@motorola.com? My company uses that format for our email addresses.

 

[Aggie12]

Have you tried greg.brown@motorola.com? My company uses that format for our email addresses.

... well I have yet to get a not delivered response so we will see if that was right!! haha

 

[Steven58]

Kidnap Sanjay next...hold him for ransome. Maybe that'll convince 'em!

 

[OMJ]

I sent this email

I just wanted to express my dissatisfaction with Motorola's decision to employ eFuse in the Droid X and other current Android phones. From what I have seen Motorola

 

[Aggie12]

Did you submit it through the website? If you don't get a response open up a chat and reference your incident number. Hopefully you don't get a cookie cutter response too.

 

[yawdapaah]

I sent this email




If I get a response I will post it

Where did you send it? I'll send this as well. Post this up on XDA as well.

Edit:
Thanks OMJ. Message sent.

 

[OMJ]

Actually I used the link Aggie posted earlier

https://motorola-global-portal.custhelp.com/app/utils/login_form/redirect/ask

 

[yawdapaah]

Same copy and paste answer with me. Not that I expected anything different.

 

[Aggie12]

Same copy and paste answer with me. Not that I expected anything different.

I ended up doing a live chat with a guy on this topic and he said I need to call lvl 2 support. I did and the lady didn't understand me and wanted to help me reset my password.. I kindly asked her to put her supervisor on. I used the car analogy again and he understood where I was coming from. He knew why I was upset. Then when I asked for the keys he said he couldn't give them to me. So I asked him who could and he said he doesn't know. And so I went on and on about how this is immoral and disgusting. I then asked him for sanjay's email and he said he couldn't give that to me. Everyone just needs to flood them with this.

 

[kinslayer09]

i also sent the email and i am planning on sending them an email every day until i get the key's

 

[-=Jeff=-]

did you try sanjay.jha@motorola.com that should be the correct format. That is the format mine was when I worked there. A couple people I still know there have the same format, although the guys I know are in the government side now out of Schaumburg, not Libertyville