Hey there. I have the same problem with my Samsung Galaxy S GT i9000 when I'm trying to connect it via Keis software.
On my PC desk (which runs on Vista SP2 OS) I've installed it successfully: keis was running as it should; i could use Mass Storage and Keis as intended. I couldn't perform the update to v2.2 due to uncharged battery but that's another thing.
On another PC desk (which runs on XP SP3 OS) the installation was successful (after downloading net framework 4 manually
) but my phone won't connect to keys. It keeps saying "connecting the device. please wait"...and nothing happens even after 10 minutes of waiting
. I've performed the driver recovery also, but still no success. I don't have any internal storage card either. As far as I've read on multiple forums, many users encountered this issue. But they've had windows XP service pack 3 or windows 7. So this issues is somewhere related with service pack 3 as i resume. I don't have any I tunes installed or so either.
I've tried by restarting the computer several times - result: no success.
I've tried by restarting my phone several times - guess what? still NO success.
When i connect my phone via Mass Storage works, but only sometimes. I mean, it opens my phone internal information, but cannot access all my picture files (some of them won't change their state to preview thumbnail and i also cannot copy them into PC). Anyone has any idea about how can i connect my phone via Keis to perform that damn update?
*Also when i try to connect my phone, the following window (see picture attached) opens and i don't have the option to start the program by using Kies.
picture can be found here:
http://img839.imageshack.us/img839/1314/keys0.jpg