Help Desire HD bluetooth problems - in car

[quentin_rayner]

Hi,

Love the Desire HD, but seem to have a major problem with connecting it to my Audi in car bluetooth system.

It connects, but within seconds it disconnects and won't connect again - anyone else have this issue?

Help!

 

[arlrb]

Yep, annoying. I have a relatively old Nokia car kit (5 years+) that it won't connect to.
Sees it, asks for the pin, sits there doing something for a bit, then says error in establishing connection, every time.
This is the first phone it's not worked with; nokia, iPhone, other android phones all work with no hassle
I don't think HTC are up to speed with bt yet, I have a keyboard that won't connect too.
Stereo headphones work ok, & my normal bt headset for calls.

 

[dvhttn]

... I don't think HTC are up to speed with bt yet, I have a keyboard that won't connect too. ...

Hmmm. I've come from a Nokia E71 and the BT on that was dodgy to say the least! Anyway, the DHD connects up with my old Pioneer head-unit with BT and seems to work so far though the particular head-unit I have has it's own BT problems!!!

I do seem to be having problems with my Plantronics headset though. They are paired fine and connect fine but quite often when I answer a call the audio is routed through the phone speaker and not the headset, which sort of defeats the object somewhat ..... You have the option of where to route the audio to at that point but even choosing 'headset' doesn't do things correctly.

Anyone else having problems like this? Any settings I may have missed?

Dave

 

[quentin_rayner]

Well think I am going to see if Audi has an update for the firmware in my car, but do see that HTC have problems with BT...

I might have to invest in an in-ear one for a time..!

 

[Choochter]

I've been having this same issues with on the loan Merc E class, wifes Nokia works no problem.
I'm away to buy a new head set for my A4 and would like to find out why were having these pairing issues before I commit to buying a new one?
Is this common or only happening to a few of us?
Is this the same as streaming? Can you guys manage this?

 

[IanW]

Problems with Bluetooth headsets as well. I've been having issues with either bluetooth Motorola or Plantronics headsets. Headset disconnects during the call or when the call first connects. This is using the Choice Dialler app and HTC Desire HD. Frustrating as it will work on some calls but fall over on others

 

[colaboy]

Hello,


Worked flawlessly with my audi A5 for several weeks. Now suddenly, the last days the bluetooth connection drops after 10 seconds and will NOT reconnect!!!!

This is SO annoying.

No clue what's changed or causes this....


Ramon

 

[DDHD]

Hi,

I am having similar issues with my VW car kit. I had a Fiscon unit and now the latest Novero (Nokia) - which I upgraded in the hope the the "disconnection" disappear... but no luck... it's gotten worse.
Still have to troubleshoot to find out where the problem is from...
Did anyone manage to fix the issues ??

 

[colaboy]

Hello,


I have the feeling that it has to do with the grouping of contacts in the phone.

I ungrouped all my contacts (no longer connected to a facebook/whatsapp account etc etc) and suddenly my phone starts to connect again!!!

However I still do have issues like that the sound still is going via the phone and not the carkit when somebody calls, but okay... Have to work that out...

But the connection problem seems solved...


Ramon

 

[dvhttn]

I have the feeling that it has to do with the grouping of contacts in the phone.

I ungrouped all my contacts (no longer connected to a facebook/whatsapp account etc etc) and suddenly my phone starts to connect again!!!

However I still do have issues like that the sound still is going via the phone and not the carkit when somebody calls, but okay... Have to work that out...

I don't have any contacts *grouping* on mine. I download my contacts from Outlook and that's it. And I don't have connection problems either except for ones caused by my head unit which itself has (HW) BT problems ....

As for the sound going to the phone, how do you answer? I've found that both with my car kit (well, BT head unit - Pioneer) and my Plantronics headset where the sound goes depnds on which device you use to answer. With my old Nokia (E71 but all others that I've used as well) if the phone was paired with a BT device, it wouldn't matter which one you answered with (that is, you could touch the headset to answer OR use the phone directly) the audi would go to the BT device, not the phone.

With the DHD if I use the phone to answer then the sound comes through the phone, but answer using the BT device (headset or head unit) and the sound comes from the BT device as it should. Looking at some BT docs. it implies that this is the way it should work though I must admit it is ambiguous, mainly, I suppose, as I'm not too well versed in BT technology docs, I just use it!

However, I can use the phone to call and the sound does go through the BT device ....

Is this what happens with yours?

Dave

 

[colaboy]

As for the sound going to the phone, how do you answer? I've found that both with my car kit (well, BT head unit - Pioneer) and my Plantronics headset where the sound goes depnds on which device you use to answer. With my old Nokia (E71 but all others

Dave, maybe this is the case. Not sure though. I will have to test tonight...


Ramon

 

[arlrb]

Just seems very hit & miss for me. Sometimes it connects to my bt stereo headphones (motorola), sometimes not. Sometimes restarting the headphones sorts it, sometimes restarting the phone sorts it.

Still not been able to connect to my nokia car kit or bt keyboard at all (tried all the various bt keyboard apps out there).
It can see them (pairs), yet won't connect.

It has always connected to my bt ear piece without fail.

I don't think htc have given much time to this side of things, i've never ever had any trouble with any other phone & bt until now... but i can forgive it as it does everything else so well.
Hopefully an update will fix it, if not 2.3??

 

[dvhttn]

Just seems very hit & miss for me. Sometimes it connects to my bt stereo headphones (motorola), sometimes not. Sometimes restarting the headphones sorts it, sometimes restarting the phone sorts it.

Still not been able to connect to my nokia car kit or bt keyboard at all (tried all the various bt keyboard apps out there).
It can see them (pairs), yet won't connect.

It has always connected to my bt ear piece without fail.

I don't think htc have given much time to this side of things, i've never ever had any trouble with any other phone & bt until now... but i can forgive it as it does everything else so well.
Hopefully an update will fix it, if not 2.3??

I must admit that the Nokia E71 I had before also had shed loads of BT problems due, supposedly, to Nokia having their own in-house written BT stack. Sound familiar? What amazes me is that BT is supposedly a standard and there are still all of these problems.

Dave

 

[arlrb]

I must admit that the Nokia E71 I had before also had shed loads of BT problems due, supposedly, to Nokia having their own in-house written BT stack. Sound familiar? What amazes me is that BT is supposedly a standard and there are still all of these problems.

Dave

That's what i thought - a standard.
That's why i think htc haven't been that thorough with this particular handset & bt.
(would appear that anything other than basic, basic bt (ear piece bt) & it is intermittent... or nothing at all!)

 

[GoodGravey]

I've been experiencing what sounds like the same issue connecting to the Seat bluetooth kit in our car. Everything worked fine with my old HTC Hero but the HTC Desire HD handset would connect then 10-30 seconds later would drop the connection.

I'd nearly given up but today I spotted in, settings > power saver > "Disable Bluetooth" (Turn off Bluetooth if not in a call) which by default was set as on.

I've now turned it off and so far the Bluetooth kit now seems to pair and connect and hold connection.

Might not be the answer for everyone but thought I'd share just in case.

Hope it helps.

 

[WeBlah]

I have the feeling that it has to do with the grouping of contacts in the phone.

I would tend to agree with this:

I had a similar issue. I 'resolved' (to some extent) by deleting the pairing on car and phone (the phone needed rebooting before it would delete the pairing, for some reason!)

When pairing again, do not allow contacts to be shared. It paired and remained connected. Not a solution, but a work-around until we can work out what the exact problem is!

 

[GerardFG]

I've been experiencing what sounds like the same issue connecting to the Seat bluetooth kit in our car. Everything worked fine with my old HTC Hero but the HTC Desire HD handset would connect then 10-30 seconds later would drop the connection.

I'd nearly given up but today I spotted in, settings > power saver > "Disable Bluetooth" (Turn off Bluetooth if not in a call) which by default was set as on.

I've now turned it off and so far the Bluetooth kit now seems to pair and connect and hold connection.

Might not be the answer for everyone but thought I'd share just in case.

Hope it helps.

I have exactly the same issue on my Desire since yesterday, as I accepted the last update. Everything went fine but since then I face this issue.
Your solution seems the good one, but i don't have any power saving setting on my device behind settings....
Any idea?
Gerard

 

[MortenL]

I've been experiencing what sounds like the same issue connecting to the Seat bluetooth kit in our car. Everything worked fine with my old HTC Hero but the HTC Desire HD handset would connect then 10-30 seconds later would drop the connection.

I'd nearly given up but today I spotted in, settings > power saver > "Disable Bluetooth" (Turn off Bluetooth if not in a call) which by default was set as on.

I've now turned it off and so far the Bluetooth kit now seems to pair and connect and hold connection.

Might not be the answer for everyone but thought I'd share just in case.

Hope it helps.

Your idea seemed so promissing, that I at once tried to follow your description, but it seems there is a difference in the setup from Desire to Desire HD, as I do not see the menu item you are referring to, and can't find anywhere to set it either

If someone finds the golden clue - keep us posted

 

[MortenL]

I would tend to agree with this:

I had a similar issue. I 'resolved' (to some extent) by deleting the pairing on car and phone (the phone needed rebooting before it would delete the pairing, for some reason!)

When pairing again, do not allow contacts to be shared. It paired and remained connected. Not a solution, but a work-around until we can work out what the exact problem is!

Ohh happy day - your suggested solution works

Simply un-pair, delete the record on your phone, re-pair, and when asked on the phone, do not allow the phone book to be shared. Seems to be the way to solve this, and actually the link works anyway

Case closed for me; hope that they get the bug fixed for later, but handsfree works, which is all I need actually!

 

[GerardFG]

I would tend to agree with this:

I had a similar issue. I 'resolved' (to some extent) by deleting the pairing on car and phone (the phone needed rebooting before it would delete the pairing, for some reason!)

When pairing again, do not allow contacts to be shared. It paired and remained connected. Not a solution, but a work-around until we can work out what the exact problem is!

This one worked for me too. Thanks for the trick.
I already tried it before but accepting the access andit did not work. After reading your workaround,I tried it and works fine.
My car kept my previously syncronized contacts, so very nice workaround.

Still wondering if bluetooth power saving settings are available on Desire.

Rgs
Gerard

 

[vadeluma]

Still wondering if bluetooth power saving settings are available on Desire.

Rgs
Gerard

Go to the general energy saving option. Find the bluetooth disable section and untick the box. This should work.

 

[WeBlah]

no probs @GerardFG and @MortenL

 

[GerardFG]

Go to the general energy saving option. Find the bluetooth disable section and untick the box. This should work.

There is no such general energy saving option on the Desire, and on the bluetooth settings, nothing similar neither...

New update installed, still same issue present...

Gerard

 

[Kevlar-Source]

I've been experiencing what sounds like the same issue connecting to the Seat bluetooth kit in our car. Everything worked fine with my old HTC Hero but the HTC Desire HD handset would connect then 10-30 seconds later would drop the connection.

I'd nearly given up but today I spotted in, settings > power saver > "Disable Bluetooth" (Turn off Bluetooth if not in a call) which by default was set as on.

I've now turned it off and so far the Bluetooth kit now seems to pair and connect and hold connection.

Might not be the answer for everyone but thought I'd share just in case.

Hope it helps.

Wow!
That one was a life saver
I've been haunted - for months - by this issue. I almost live in the car and on the phone, so it was a major killer for me...

Thank you so much!

Cheers,

Kevlar- Source

 

[jbulck]

Same issue here. All worked fine during the first week. Then, the BT connection started to drop. Using a Desire HD and the Audi MMI. Will give the unpairing a try... Thx for the hint.