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Help phone keeps freezing up

ok, im on to something. when i click the little phone icon on my home screen, it is here that i freeze up mostly. what i just realized is that once im on the screen with the keypad to make a call, if i select the contacts tab up top, it closes and goes right back to my home screen
 
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Have you rebooted/pulled the battery? Then clear the cache. Then do a master reset. Do it in this order if each attempt fails.

Wipe Cache-power phone off, hold power and home button in until character appears. Push hard search key-magnifying glass. Use volume buttons to select 'wipe cache data'. Press camera button to select. Reboot phone when done. Master reset uses same steps as above except choose wipe user data. Make sure you backup your contacts, apps, etc.
 
Upvote 0
Have you rebooted/pulled the battery? Then clear the cache. Then do a master reset. Do it in this order if each attempt fails.

Wipe Cache-power phone off, hold power and home button in until character appears. Push hard search key-magnifying glass. Use volume buttons to select 'wipe cache data'. Press camera button to select. Reboot phone when done. Master reset uses same steps as above except choose wipe user data. Make sure you backup your contacts, apps, etc.

reset scares me but , thank you
 
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It shouldn't. Use backup assitant to backup your contacts. It will delete all your text messages and apps installed, but you can put the contacts back using the assistant-very easy-then goto Market and it will re-download all your apps. Takes about 10 minutes tops. I have done it 5-10 times already.

is there anything else i need to back up. i have lookout and my back pro installed but honestly im not sure how to use them to their maximum effectiveness. nor am i familiar with restoring all my apps, data, settings, etc
 
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No it will not erase you sd card. To be on the safe side you can remove it before the reset, but it shouldn't matter. And no it will not roll you back to 2.1.

the strange thing is, i thought i backed up all my apps to my sd card but when i go into manage application and select "on sd card" there is only 3 apps there, not 50 something like there should be. where are they then?
 
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