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Help 3G Data Connectivity Issues

adam97202

Well-Known Member
Feb 3, 2011
179
39
Portland, OR
My wife and I each got a new Optimus V today. Hers seems to be working perfectly.

Mine will go on the Internet using the Wifi network in my house, but absolutely will not connect to the 3G network. Not here, and not anyplace else in the city. (Again, my wife's phone is connecting just fine.) The little "3G" icon occasionally flashes the up arrow, but never the down arrow.

Do I simply have a lemon? Is this the kind of thing that happens frequently, causing people to have to swap their phone for a new one?

Obviously I'll call VM tomorrow, but I thought I'd start this thread in case anyone else is experiencing something similar.
 
My wife and I each got a new Optimus V today. Hers seems to be working perfectly.

Mine will go on the Internet using the Wifi network in my house, but absolutely will not connect to the 3G network. Not here, and not anyplace else in the city. (Again, my wife's phone is connecting just fine.) The little "3G" icon occasionally flashes the up arrow, but never the down arrow.

Do I simply have a lemon? Is this the kind of thing that happens frequently, causing people to have to swap their phone for a new one?

Obviously I'll call VM tomorrow, but I thought I'd start this thread in case anyone else is experiencing something similar.

Make sure you hit the "Activate" button on the phone, it helps complete the provisioning for some users. It's likely just a temp glitch rather than a hardware issue...but...let us know. I'd also power cycle the phone at least once.
 
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I'm having the same problem as well. I've been told that their was an engineering issue with the 3G network programming and this phone. Unfortunately, I'm not sure if it a cross the board fix or a per account occurrence.

It took me 4 days of phone calls and about 5 hours on the phone to finally resolve this issue. But after the last time I spoke with them, they asked me to turn off-on the phone and wait four hours to see if it worked. Within the hour my 3G had finally worked!
 
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I'm having the same problem as well. I've been told that their was an engineering issue with the 3G network programming and this phone. Unfortunately, I'm not sure if it a cross the board fix or a per account occurrence.

It took me 4 days of phone calls and about 5 hours on the phone to finally resolve this issue. But after the last time I spoke with them, they asked me to turn off-on the phone and wait four hours to see if it worked. Within the hour my 3G had finally worked!

FYI...Sprint/VM have reported some 3G outages in the last 24 hours.
 
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Just brought the phone yesterday and have not been able to connect online at all. I contact VM today and was advised that they will open a ticket for me and it will take 48 to 72 hours to get it fixed....

Can someone please let me know how did they resolve their 3G issue on VM.

Thank you

Some people have reported continuing to hit the Activate button speeds things along...for some.
 
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So I just got off the phone with Virgin...

I switched on Sunday from a BB Curve to the Optimus V. Same problem described here, no data after activation, I'm in NYC. Called on Sun, again on Tuesday when a ticket was started. No word from them today, so I dialed ##VIRGIN# and it said something about "There was a problem setting up your account"

BUT - the phone restarted and my data connection works! As I was on the phone with them. The VM rep slipped and mentioned that there was a problem, and it has to do with "the individual account setups", so it seems some may have worked and some may not. It also seems if this happens to you, you're gonna have to call them to get this fixed.

I would call them, get a ticket number, then hit "activate" every 12 hours or so until it works.
 
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This is my first post here and my first android phone.

Got my phone on Thursday night. It worked great. It worked at 5:30 on Friday night. At 6:30 no data. I called VM, they had me take out the battery, reprogram the phone, nada. So I took the phone back to the Shack where I got it. They did a phone swap.

Waited the 4 hours as told by VM for the phone swap to kick in. Nada. They opened a support ticket. Said it would be up to 72 hours, yada yada yada. I looked on the internet and found a # for VM's escalation department. They apparently change this number constantly. I was able to speak to a guy in CA and he reset my whole account. He said there is sometimes an issue with VM not kicking in the data plan. I have data again now.

Love this phone! Sure, it's not the flashiest, most high powered thing around, but it does everything I need it to and for the price- WOW. Getting some great info off this forum too! Thanks all!
 
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I bought my phone a week ago and I have the same problem. I tried pressing the actibation app which fixes the problem just for a day, removing the battery does the same thing.
The easiest way to fix the no conection to internet on the LG Uptimus V is to 1) go settings on your phone 2) wireless and networks 3) mobile network and disable data conection....wait a few seconds and enable data. in dother words disable and enable data on the phone. Do this every time you loose conection. I have not had anyproblems in the last few days.





You
 
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Just got my Optimus V a few hours and same thing. So far none of the for mentioned has helped. Don't feel like dealing with another overseas tech today so I give up for now unless anyone has figured anything else out. . .

Keep hitting Activate every few hours. If it doesn't work, call back and ask VM to create a Trouble Ticket, your phone may need to be reprovisoned, especially if you are out of your home area. You can also ask for a Trouble Ticket to be created online.
 
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I had this issue too, I fixed it by doing the following.

Dial ##847446#

Click edit, make sure your phone # is there and click ok.

Click ok again.

Then click done, it will reboot automatically.

If it still isnt working (mine wasnt)

Dial ##847446#

Then press Activate phone.

Mine worked.

If you are rooted and running a different rom, reflash and go back to stock THEN do these steps.

I will not activate on a non stock rom.
 
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Just got my Optimus V a few hours and same thing. So far none of the for mentioned has helped. Don't feel like dealing with another overseas tech today so I give up for now unless anyone has figured anything else out. . .

Google "Virgin Mobile escalation" and you will find several numbers listed. They apparently change the number every so often, but I found one that worked after visiting a couple sites. You'll be able to speak with someone in the US. If airplane mode, activate, etc won't work, the only way to fix it is either wait the 24-72 hours for tech support or take it up the chain yourself.
 
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