Help HTC Wildfire Recovery Problem

[Spaminator92]

Hello all,

all of the sudden my Wildfire started acting up today.. I was texting with someone when all of the sudden my screen wouldn't turn on anymore. The notification led for a new message kept flashing. When I hit the power button to turn the screen on only the bottom 4 buttons would light up, so I'm guessing the phone was still reacting.

After that I tried for hours to get in the boot meny by holding volume down and then Power (not holding power). I managed a few times, but several other times the screen would briefly flash white and then I'd have to take the battery out again.

When I do get in the recovery menu, I can't select any of the options. Scrolling through the options with volume up/down simply doesn't do anything, the marker remains stuck on 'Fastboot'.


I really need help guys, the phone is only about 4months old, and it will be a real hard task to get it back to the manufacturer (online retailer)

 

[ryanraven]

try factory resetting the device
but this will erase all apps and that but wont touch anything on the SD card

 

[Spaminator92]

As I said, I can't select any option in the boot menu. Heck, I can't even get to it anymore.

 

[ryanraven]

take the battery out for 20 seconds and press the power button a few times to get the power out of the phone.
put the battery back in and
Hold down the down volume key and press the power button still holding the down volume key.
a menu should appear then some green writing
go down to recovery then a red triangle should appear when you select it.

if it does post back.

 

[Spaminator92]

take the battery out for 20 seconds and press the power button a few times to get the power out of the phone.
put the battery back in and
Hold down the down volume key and press the power button still holding the down volume key.
a menu should appear then some green writing
go down to recovery then a red triangle should appear when you select it.

if it does post back.

Yes, I've tried that before, and it worked (the only time I managed to select a different option!)

Right now, I've been trying to get in the boot menu for over an hour now, but I think my screen is gone. When I hit the power button the screen flashes white for half a second, then remains black. The phone boots though, as I can slide the lock screen down and feel the tactile feedback from the lock pattern. Can't see it though..

 

[JamesT]

If you're in the UK Carphone Warehouse will probably look after the warranty repair for you. I got mine online and they said to take it there. They sent my phone off to HTC and had it back in just under three weeks.

 

[ryanraven]

just remember if your rooted or have a custom rom installed then your warranty is VOID

 

[ephbee]

even try emailing htc directly, it's got a 24month warranty so it can't be expired it sounds pretty f#$%ed if you can't get into hboot, i know you can use trackball to navigate menu when in clockworkmod but not in hboot.
i think you may have a lemon but best of luck in getting it replaced

 

[Spaminator92]

If you're in the UK Carphone Warehouse will probably look after the warranty repair for you. I got mine online and they said to take it there. They sent my phone off to HTC and had it back in just under three weeks.

Okay, thanks

just remember if your rooted or have a custom rom installed then your warranty is VOID

Luckily, I don't

even try emailing htc directly, it's got a 24month warranty so it can't be expired it sounds pretty f#$%ed if you can't get into hboot, i know you can use trackball to navigate menu when in clockworkmod but not in hboot.
i think you may have a lemon but best of luck in getting it replaced

I know, it's weird, all of the sudden it started acting weird, and then the screen just died on me.

So who should I be contacting now? (Bol.com where I bought the phone, or HTC directly?)

 

[JamesT]

You are in The Nederlands?

I'd check them both out and see which one gives you the best response.

The PhoneHouse.nl site doesn't list HTC on their repair page so maybe that isn't an option. For me CPW saved me paying any postage and I had the option of a loan phone (which I didn't need) and they had previously fixed a 23 month old SE dumb phone in a couple of days despite me never having had a contract with them.

I expect straight to HTC is the quickest though.

 

[Spaminator92]

Close I'm from Belgium, but bought it in The Netherlands (online) because it was much cheaper. The HTC Support told me to call them, and they'd arrange pick up.. This will be much safer (and hassle-free) as sending it myself to another company, and I'm guessing they'll be more experienced too.


I'll give them a call and hear what they have to say

 

[xmodex]

take the battery out for 20 seconds and press the power button a few times to get the power out of the phone.
put the battery back in and
Hold down the down volume key and press the power button still holding the down volume key.
a menu should appear then some green writing
go down to recovery then a red triangle should appear when you select it.

if it does post back.

so what i have to do.

* i take my phone battery out in the labels

PC49100 5VDC===1A Made in China
Use only batteries and power Supplies listed
in user manual. FCC ID:NM8PC49100

* i take my friend phone battery out in the labels

PC49100 5VDC===1A Made in China
Use only batteries and power Supplies listed
in user manual. HTC wildfire A3333