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New email: notification sound and vibrate do not work

bern

Newbie
Dec 30, 2009
14
0
Finland
Hi!

Is anyone familiar with the following problem. When my Hero receives
a new email, the flashball notifices me about it, but the notification sound
and vibrate do not work even though I have them both checked in the
settings (the sound is also selected). However, when I receive a new sms message, all of them work perfectly. Any ideas?
 
Here are my findings: in the email program, I have two email accounts. If the email comes to the primary email account (the one I installed first), I get notifiied by all three means. However, if I receive an email to the secondary email account (the one I installed after the first one), then I get notified only by the flashball. Kind of strange...
 
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Here are my findings: in the email program, I have two email accounts. If the email comes to the primary email account (the one I installed first), I get notifiied by all three means. However, if I receive an email to the secondary email account (the one I installed after the first one), then I get notified only by the flashball. Kind of strange...

I have Gmail and 2 HTC mail. All mine work so I went into the settings for the first installed htc mail and unticked one of the notifications in this case the vibrate. Closed it down and opened number 2 account, went back to settings and the vibrate was still clicked. Thus showing me that the settings are different for the 2 htc accounts. So before you carry on and get technical (which i'm not) make sure both accounts have the settings you want.
 
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Thanks for the guidelines! Now my both email boxes are notifying me with a sound and vibrate. What I did is the following. From the account list I selected the secondary email box. Then in settings -> general settings I activated "Set as default account". This let me change the notification settings for that account. I checked all the boxes and now everything works for the second account also.
 
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