My phone has dust in it. I want an exchange. I called two days ago to set this up. It's supposed to arrive today. It hasn't arrived yet. I can't find tracking information on it. I call HTC and the rep says that he can't find my information and that a swap request wasn't completed, despite the rep of two days ago taking down my CC info and telling me it was completed. After half an hour on the phone with the guy as he tries to complete the same service request again, he disappears and I can't hear him anymore. So I have to call back, and the next guy has no idea what happened to my service request from two days ago or my previous call. He attempts to complete the request again. Supervisor says that he can't complete the swap request because there's already an existing swap on my account. They have no idea why they can't find my information, but the system shows that I have a swap request already.
I'm informed that a supervisor will be looking at my case, since it's now on "elevated" status. They have no idea what's going on with my case. I need to receive the replacement by Friday as Saturday I will be moving to a new address where it may be more difficult to receive a package.
Awesome
I'm informed that a supervisor will be looking at my case, since it's now on "elevated" status. They have no idea what's going on with my case. I need to receive the replacement by Friday as Saturday I will be moving to a new address where it may be more difficult to receive a package.
Awesome