How hard is it to remove dust if you get it?

[TheBiles]

I'm not buying my phone from Sprint, so I doubt they would exchange it if I got dust under the screen. Is it easy to pop the phone open and hit it with a blast of compressed air if need be? Also, what's the best case for preventing dust? I know the Otterbox cases are fantastic at this, but they don't seem to support the Hero.

Edit: Also, is Android 1.6 available for the Hero? Thanks!

 

[joseamirandavelez]

I have heard of some people using black latex caulk to seal the edges...

dust under screen!!!

 

[thatjerk]

Someone should post a instructional on YouTube. I don't have this problem but so many do...

 

[TheBiles]

That sounds kind of... Tricky. But I guess if it works then I guess it would be worth a try. Any actual case suggestions, though? Also, is there any word on Android 1.6? I'd really like to have Google Maps Navigation.

 

[mysticmead]

That sounds kind of... Tricky. But I guess if it works then I guess it would be worth a try. Any actual case suggestions, though? Also, is there any word on Android 1.6? I'd really like to have Google Maps Navigation.

the hero is skipping 1.6 and going straight to 2.1... sometime in the next 5 months

 

[bigge4380]

Take it to the nearest corporate repair center. The whole process only takes about 10 minutes once they get their hands on it to complete and if it gets broken by the techs there they're responsible for either fixing or replacing the damaged parts / device.

 

[Sirithe]

They told me they don't have to fix it, that its cosmetic damage only and that it doesn't affect the working quality of the phone. I'm just gonna take it apart to fix it, there is a really good guide posted on the site. http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html

 

[TheBiles]

So there's no way to install 1.6 on the Hero unofficially?

 

[Sirithe]

I think there is if you have your phone rooted, but I'm guessing thats buggy.

 

[TheBiles]

I think there is if you have your phone rooted, but I'm guessing thats buggy.

Everyone here seems to be praising rooting. Can anyone provide some info on installing unofficial updates?

 

[bigge4380]

They told me they don't have to fix it, that its cosmetic damage only and that it doesn't affect the working quality of the phone.

This is a really strange reaction. I know that general maintenance is covered by the TEP program. I have cleaned dust from several of these even with out the customer having the protection just because I'd rather open the phone with the proper tools than have someone go into their own device and crack the screen (which is easy to do). You may want to call the store and speak to the manager about it.

Just keep in mind when talking to a tech or the manager, everyone else has already tried to bully and threaten their way into getting what they want, a little kindness will go a very long way.

 

[treborcj]

Someone should post a instructional on YouTube. I don't have this problem but so many do...

There is a video or screenshots in this forum.

They told me they don't have to fix it, that its cosmetic damage only and that it doesn't affect the working quality of the phone.

Yes, I believe its true. If your are in your 30 day period then just say I want another.

 

[TheBiles]

Well back to the issue at hand, what are some recommended cases? I'm thinking belt clips so I can just avoid dust entirely.

 

[mysticmead]

Everyone here seems to be praising rooting. Can anyone provide some info on installing unofficial updates?

http://androidforums.com/sprint-htc-hero/38911-guide-root-rom-faq-tutorial.html

 

[TheBiles]

http://androidforums.com/sprint-htc-hero/38911-guide-root-rom-faq-tutorial.html

Yeah, I just saw that. Thanks for the link, though!