Is your Otterbox Commuter case outer shell stretched?

[Eaglesfan9106]

Is anyone else's rubber case like stretched at the top of the phone so that it annoys the hell outta you when u try to turn the screen on because theres a space between the top of the phone and the rubber

 

[JimKnuckles]

Is anyone else's rubber case like stretched at the top of the phone so that it annoys the hell outta you when u try to turn the screen on because theres a space between the top of the phone and the rubber

I have this case. There is a small space between the rubber and phone. I dont have any issues unlocking the phone though

 

[curiousmileo]

Yea I have no problem either. Maybe u got a bad case.

 

[thelyon32]

Bought two otterbox commuters for his and hers evo's. Both were too loose around the top and bottom of the phone for me. I returned mine and purchased the similar active seidio case. Much better fit and several color options. Plus i got belt clip to go with it. My wife still has the loose-lipped otterbox as she never noticed this to be an issue.

 

[novox77]

they got the size slightly wrong. I'm willing to bet all the commuters (don't know about the other otterbox lines) are loose at the top. Not enough of an issue to bother me though.

 

[wake69]

I had this problem with the defender series for my evo 4g

 

[WhiteNoise]

I have this case and I do not like it, too slippery in my opinion. That said I think its a perfect fit... Have had it for a week.

 

[novox77]

commuter on my E4G was a snug fit. what's up with that?

Also, commuter was designed to be "slippery" so that it doesn't catch in your pocket. I find the ratio of slippery plastic to grippy silicone is perfect. To each his own.

 

[WhiteNoise]

commuter on my E4G was a snug fit. what's up with that?

Also, commuter was designed to be "slippery" so that it doesn't catch in your pocket. I find the ratio of slippery plastic to grippy silicone is perfect. To each his own.

To each his own, agreed. I am waiting on the kickstand case from HTC. It will probably be even more slick lol.

 

[AndroidMax]

Yes! Got mine release day, and it's getting worse day by day. Sprint warranty is one year, so its going back for an exchange.

 

[ArmageddonX]

I wouldn't say mine it stretched. It fits nicely. You can create a gap by pulling back the case at the top or bottom, but it's not there unless I manually create the gap purposefully. Hope that makes sense...

 

[mak916]

I took mine back the other day. Had the same problem as the OP. Sprint tried to sell me the defender case. Its a little too thick for me. I really like the Commuter case. But that gap at the top bugged me. For the price I paid for it you would think it would fit better. So now I have a cheap case on until my HTC Kickstand case arrives.

 

[jerofld]

Dirty jokes crossed my mind upon reading this thread.

 

[mak916]

Dirty jokes crossed my mind upon reading this thread.

Your bad. lol. Now I can't stop laughing.

 

[dgrobe2112]

i hate the otterbox case.. if the rubber was tighter on the phone.. it would be ok..

 

[jean15paul]

Got my otterbox commuter yesterday. Mine doesn't have a gap, but it's not very tight. I wish it was tighter, but it's not a big deal.

 

[heavychevy]

Otterbox - yes
Gap - yes
Annoying - yes

 

[_Epic]

The case specs are wrong. I talked to a regional Otterbox rep that comes by the store every once in a while to show us the newest cases, he said they plan on re-releasing it with the correct specs soon.

 

[ArmageddonX]

The case specs are wrong. I talked to a regional Otterbox rep that comes by the store every once in a while to show us the newest cases, he said they plan on re-releasing it with the correct specs soon.

I think I already know the answer; but do they plan on replacing the cases of the people who bought the older incorrectly sized version? It's not the consumers fault they did the specifications wrong.

If not, should we return our incorrectly sized Commuters now and wait for a re-release?

Once the Commuter is re-released would the incorrectly sized cases qualify for the OtterBox warranty?

"OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only."

OtterBox Warranty Page - Website

Edit: I'm going to try to Email OtterBox in the morning about this.

 

[Eaglesfan9106]

Glad to see I'm not the only one and that there is a problem with these cases i find my self pressing the top pretty much searching for the power button.anyways so if i take my case back they will reffund my money?

 

[mak916]

Well when they re-release the case I'll buy another one. I really liked the case. I hope it will be soon.

 

[rockyyrem]

Yeah, I have the case and it's a bit stretched. Not really a problem for me though... I feel like it may be an OCD thing for some.

 

[novox77]

Edit: I'm going to try to Email OtterBox in the morning about this.

Excellent. appreciate the initiative here. please let us know what they say.

 

[ArmageddonX]

Excellent. appreciate the initiative here. please let us know what they say.

I just sent the Email. I will let you guys know ASAP.

Here is what I sent:

My name is ***** *****. I participate on a Forum for Android Phones.

Recently a large amount of owners of the HTC EVO 3D have noticed that our OtterBox Commuters are loose-fitting on our phones and this has become a common trend. Especially because it leaves a gap between the top of the phone and the OtterBox case.

We were informed by an individual that works at a Sprint Store that an OtterBox Representative had come by the store. The OtterBox Representative let the Sprint Employee know that OtterBox knew about the problem and that it was being fixed. He said that there would be a re-release of the OtterBox Commuter for the HTC Evo3D that fit the phone properly.

My questions are;
Does OtterBox plan on replacing our old cases that do not fit properly?
If not, should we return our OtterBox Commuters now to our local Sprint Store and wait for the re-release?
If not, once the Commuter is re-released would the incorrectly sized cases qualify for the OtterBox warranty?

The warranty states:
"OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only."

Thank you for your time & I look forward to hearing from you.

Sincerely,
***** *****

 

[ArmageddonX]

UPDATE
I just heard back from OtterBox, and here is the reply:

*****, (my name)
Your cases that currently do not fit will most definitely be covered by the warranty still. We do not have the newest revision available yet but when it does get released we would be more than happy to replace your ill-fitting case with the updated more snug fitting case. If you have any other question please let me know.

How’s our service?
Please click here to take this quick survey!

***** ****** (His name)
Customer Service Representative
Phone: (888)695-8820
Email: ************@otterbox.com
www.otterbox.com

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