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Tmobile Issues (specifically Data 1/29)

smitty24

Android Enthusiast
Mar 5, 2009
252
3
Florida
so this AM was heading to work, clicked on a news story and the browser popped up and said you need a data plan to connect to the web. So WTF? i have a data plan...call tmobile, they say everything looks good and transfer me to HTC support. CS rep was very helpful and said that they have been swamped with the same issue since 3 AM (with numerous customers having the same issue) with the nexus one saying data isnt on the line...just curious if anyone else is having this issue??

I have to call back around lunch time if the issue isnt resolved (because they cant really research it so early with only a few people working yet...)

o well a few hours without data will be a nice break...wont be an email slave..:p
 
I am experiencing some issues this morning that might be related to this. When accessing the Market if I try going to any of the sections (Apps, Games, Downloads) or trying accessing any of the apps on the main page I receive the message "A server error has occurred. Retry, or cancel and return to the previous screen." If I try opening Pandora I receive a message starting with "Unexpected JSON error occurred: A JSONObject text must begin with "{" at character 1 of....". As I was writing this I decided to try the web browser and it as well is telling me I need a webConnect data plan. I will try removing the SIM card in a few... but you are not alone in having this problem.
 
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Yep, I had done the same, rebooted, removed battery.. numerous times.. 2nd level tech support guy with T-Mobile brought up sim card removal... don't know why, but that was the important piece for me.

As an aside, I thought it was interesting that when we hung up the T-Mobile tech said "Thanks for calling AT&T." LMAO
 
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I'm seeing the same thing.

I dialed the T-Mobile phone number that pops up in the error screen, but the system automatically moved me to HTC support.

I'm speaking with the HTC guy now. He reports that he has received similar calls from the southeast US this morning. He also noted that the connectivity issue seems to NOT be limited to N1s....the folks around him in the cubicles, all with different devices, are having the same issue.

I'm trying to navigate the automated system at TM without getting dumped to HTC.....i'll let you know how that works.

btw, this is the first issue i've had, of any kind, with my N1. I purchased it on the 5th, received it on the 6th.
 
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I'm seeing the same thing.

I dialed the T-Mobile phone number that pops up in the error screen, but the system automatically moved me to HTC support.

I'm speaking with the HTC guy now. He reports that he has received similar calls from the southeast US this morning. He also noted that the connectivity issue seems to NOT be limited to N1s....the folks around him in the cubicles, all with different devices, are having the same issue.

I'm trying to navigate the automated system at TM without getting dumped to HTC.....i'll let you know how that works.

btw, this is the first issue i've had, of any kind, with my N1. I purchased it on the 5th, received it on the 6th.

wonder if its isolated to the SE region...ive searched google and google news and havent found any word outside of my post here...same here as far as issues...1st 'major' one ive had.
 
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I'm having the same issue in Louisville, KY. Two other people that are in my office, one of which has a N1 the other a Touch, are NOT having the same issue. I called T-Mobile and they transferred me to HTC but I don't have time to sit on the phone with them all day.

Couple of side notes. When connected to wifi there are no issues and pulling the battery/sim did NOT work for me either.
 
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