In terms of getting escalated, you have to talk to Customer Service, explain the whole upgrade-to-Magic deal, explain the indefinitely-on-hold thing, and in my case tell them that "indefinite" just isn't going to work for you. In order to even talk to the Office of the President you have to get escalated from Customer Care to a manager and from there on upwards, else they pretty much just ignore you.
Of course, for any of this to work you have to get lucky enough to get a CSR, first try, who has actually heard of Android. My ratio so far is running at about 5:1.