Hey all, seeing if anyone can help or has experienced this problem. I was on a call and hung up and when I did my phone started installing something (not sure what it was, it said something like unpacking 1/2 or something like that) anyway, the first bar on the first part was about halfway full and the phone battery went dead, it did say make sure the battery is full on that screen. So I plug it in and start it back up and for the last two hours it is stuck on a black screen with the words "Preparing to update..." but wont do anything. I tried hard resetting it (volume up, the bottom left button and power) and pulled the battery out, but when i power it back up, it still says preparing to update. Any suggestions?