This is a message to anyone considering buying a tablet from this supposedly Zenithink "Official US Distributor". If you're going to buy one here, don't expect any support or help from this guys.
I bought one tablet from them plus the case on the first week of November. It is a little more expensive than getting it elsewhere but I still choose to buy from them because they are the supposedly "official distributor" and if there's any kind of problem they could easily be reached. That was a big mistake! As soon as the order was shipped out, you wouldn't hear from them or if you do it will be something like this: "We will wait and see how this plays out, until then just hold on."
The problem was I asked them to ship my order to a mail consolidating company to save on shipping fee. But later on I found out that this mail company has gone out of business, but they are still accepting application and providing automated service on their website. But their physical office, the one who is supposed to receive the packages are closed. So that means no one to receive the package. Upon learning this I have contact Zenithink.us to have the package returned to them or have it reshipped to another address as the first address is Invalid. I sent them emails, used their contact form to no avail. By that time the tracking # for the package shows undeliverable as their is no one to receive it. Still no response from Zenithink.us the package have been stuck there since November 08 and until now nothing has changed.
Zenithink still refuses to help me. Still in the wait and see stance. What are you guys waiting for? It is clear that the receivers address is invalid and nobody is there to receive it.
I have open up a dispute with Paypal and Zenithink.us replied to just post the status of the tracking # and nothing else. It is now escalated to a claim. Hopefully I could get my money back ASAP and put this horrible experience behind me. If not I will contact my bank and ask them to intervene on my behalf, I paid for a product that I didn't receive.
This goes out to all the people who is thinking of buying from Zenithink.us, think twice before giving them your money. Support is non-existent here. I'm only asking them to rectify the shipping problem, a simple phone call to USPS could solve all this. But they choose not to do anything. What more if you need help with the tablet you purchased from them? Or if you need to send it back due to some hard ware problem.
So guys, please beware of Zenithink.us do your own investigation first about this company before handing them out your money.
I bought one tablet from them plus the case on the first week of November. It is a little more expensive than getting it elsewhere but I still choose to buy from them because they are the supposedly "official distributor" and if there's any kind of problem they could easily be reached. That was a big mistake! As soon as the order was shipped out, you wouldn't hear from them or if you do it will be something like this: "We will wait and see how this plays out, until then just hold on."
The problem was I asked them to ship my order to a mail consolidating company to save on shipping fee. But later on I found out that this mail company has gone out of business, but they are still accepting application and providing automated service on their website. But their physical office, the one who is supposed to receive the packages are closed. So that means no one to receive the package. Upon learning this I have contact Zenithink.us to have the package returned to them or have it reshipped to another address as the first address is Invalid. I sent them emails, used their contact form to no avail. By that time the tracking # for the package shows undeliverable as their is no one to receive it. Still no response from Zenithink.us the package have been stuck there since November 08 and until now nothing has changed.
Zenithink still refuses to help me. Still in the wait and see stance. What are you guys waiting for? It is clear that the receivers address is invalid and nobody is there to receive it.
I have open up a dispute with Paypal and Zenithink.us replied to just post the status of the tracking # and nothing else. It is now escalated to a claim. Hopefully I could get my money back ASAP and put this horrible experience behind me. If not I will contact my bank and ask them to intervene on my behalf, I paid for a product that I didn't receive.
This goes out to all the people who is thinking of buying from Zenithink.us, think twice before giving them your money. Support is non-existent here. I'm only asking them to rectify the shipping problem, a simple phone call to USPS could solve all this. But they choose not to do anything. What more if you need help with the tablet you purchased from them? Or if you need to send it back due to some hard ware problem.
So guys, please beware of Zenithink.us do your own investigation first about this company before handing them out your money.
