Steven: I'm currently looking for a new phone and i have a strong interest in a phone that isn't released on verizon yet, i was thinking that in the meantime i may want to take a look at the htc Rezound and see how i like it and when the other phone comes out i can see if i would like to keep the Rezound or return it for that phone(the galaxy nexus).
Alicia: Yes if it is released within 14 days of your purchase you can return and exchange.
Steven: well i've actually become aware that as of today there is a new temporary return policy for the holidy season stating that purchases made from today (15th) until december 28th i believe can be returned up until the 9th of january.
Alicia: Correct.
Steven: so it wouldn't be 14 days then would it? it would be up until the 9th of january correct?
Alicia: No it would not. It would be applicable until the 15th
Steven: 15th of..
Alicia: January
Alicia: Not the 9th
Steven: well i'm looking at the return policy on your website and it states: "Purchases (excluding tablets and accessories) made between November 15 and December 28, 2011 may be returned or exchanged through January 9, 2012"
Alicia: Can you send me the link to where you see the 9th?
Steven: absolutely here it is, its in the first section:
Return Policy - Verizon Wireless
Alicia: Thank you.
Alicia: Do you mind giving me a moment to check with my supervisor?
Steven: absolutely, take your time
Alicia: Thanks.
Alicia: Thank you for waiting. You have until 1/15/12 to return.
Steven: that makes me nervous though since the website states the 9th. either way whether the 9th or the 15th of January thats fine.
Alicia: Yes. I understand how you feel. I'm placing a ticket in for it now.
Alicia: Thank you for pointing out the site issue.