I originally had a defective Triumph. I ended up returning it to best buy three times. The third one I got was also defective and they wouldn't take it back anymore. I called Virgin Mobile and told them what Best Buy was doing, and they said they couldn't do that. And she said she'd send me a new phone in the mail. I heard that they send you refurb ones so I ask " is the one you're going to send me a refurbished phone?" She said it was. So I told her I didn't want a refurbished one, I'd like one brand new. I also said that I JUST paid 300 dollars for a NEW phone, so I wouldn't want one that someone has previously owned even if it was shipped back and fixed. I paid 300 dollars for an out of box phone, not one where someone could have dropped it many times and returned it because of it. Try saying something like that and I guarantee that they'll send you a NEW phone in the mail, still in the box. I got one. Lol I even got a spare charger and battery to keep from it.