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I just got a warranty swap delivered today. Glad to say it's brand new, not a refurb. Anyhow, there is a help app preloaded, with a "?" for an icon. Is this on all units? I have never seen it.

I noticed that too on my replacement unit. Its got the same kind of skin as the t-mobile "my account app" so I'm thinking maybe it's from them. Btw how can you tell if it's new or refurb?
 
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I noticed that too on my replacement unit. Its got the same kind of skin as the t-mobile "my account app" so I'm thinking maybe it's from them. Btw how can you tell if it's new or refurb?

On the refurb question, I may be naive, but I spoke to a warranty supervisor before agreeing to the swap transaction. My issue was elevated above the front line warranty people. This man was well aware that I would rather keep the original phone over taking a chance on a refurb. He said he agreed with me and said with my swap anyway, it would be new. I'm a rather skeptical type of a guy, but I believe him.
 
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I would rather take a perfect condition refurbished device than a new one. Why? Because most (if not all) factory refurbished devices are looked at PERSONALLY by a technician and brought up to factory specifications. This is unlike a phone that's coming off an assembly line. Soft button LEDs not lining up? Likely to be missed if it came off an assembly line, but definitely caught if checked by a dedicated technician. Bad 3G antennae? Touchscreen not accurate? A refurbished device would have gotten a once over by a technician. My experience with refurbished devices has been they've been tighter and cleaner than brand new. As long as there are no scratches or other physical defects (usually not the case), refurbished devices are, in some cases, better than brand new.
 
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I would rather take a perfect condition refurbished device than a new one. Why? Because most (if not all) factory refurbished devices are looked at PERSONALLY by a technician and brought up to factory specifications. This is unlike a phone that's coming off an assembly line. Soft button LEDs not lining up? Likely to be missed if it came off an assembly line, but definitely caught if checked by a dedicated technician. Bad 3G antennae? Touchscreen not accurate? A refurbished device would have gotten a once over by a technician. My experience with refurbished devices has been they've been tighter and cleaner than brand new. As long as there are no scratches or other physical defects (usually not the case), refurbished devices are, in some cases, better than brand new.

I do agree with this as well. I just had a hangup with swapping a brand new $530 phone for a "gently used" refurb. Mine was an emotional and not a logical point of view. You are entirely correct and logical.
 
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that sounds exactly like the tmo app.. i have it and have those same things

It is somehow associated with the T-Mo app b/c if you hit the pink ? and then the menu soft key you will see button that links you to the T-Mobile "My Account" app.

edit: oh I get it now. If you open the t-mobile "My Account" app and hit the menu soft key and then the ? it shows you the exact same think the ? icon shows in the app tray.
Does that make any sense? In other words, if you've got the "My Account" app, you aren't missing anything. The ? in the app tray is just a shortcut.
 
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