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Help Can't send or receive picture messages by text

mchevallier

Lurker
Feb 14, 2012
1
1
If this is a dumb question I apologize. I've had the original HTC Incredible for the last two years and just got a Samsung Stratosphere yesterday.

Does this phone require you to have the data connection on constantly in order to be able to send/receive pics by text? I am not able to send/receive pictures by text unless I have the data connection on. With my last phone it would automatically turn on the data connection when receiving/sending a picture and then would shut it off.

I took it to the store and of course, it worked fine. (Data connection was on.) However, there are still some points when I cannot receive or send pictures regardless. (It says "Downloading" and never changes.) They suggested I remove the battery and SIM card for 10 minutes and then put them back in. It did not help the problem.

Doing some Google searching suggests that I try a factory reset. I will but only as a last resort since I don't want to pull contacts from my old phone again. I also prefer not to have the data connection on constantly as it drains the battery. That of course means having to get an extended battery, battery cover, and extended battery case. :(

Thanks for any advice or suggestions that you can give.
 
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someone else with this issue solved it by turning off the automatic download for picture messages and simply hits download ont hem when they come in after confirming that they are on mobile data, i have not noticed this problem personally however

This is the only thing that worked for me in terms of downloading. I haven't had a problem with sending pictures in text messages, just receiving them. I do have mobile data on and I ended up getting an extended battery because it does run out quickly, even on 3G only.
 
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someone else with this issue solved it by turning off the automatic download for picture messages and simply hits download ont hem when they come in after confirming that they are on mobile data, i have not noticed this problem personally however
That was me. And, yes, you have to have Data on to send/receive pics. I found if Data was off, you got a warning that pic couldn't be sent but got hung pics that were trying to download. Turning off auto download "fixed" my problem by allowing me to see that a pic wanted to come down, then giving me the ability to turn on Data then hit the download option on the pic.

Factory reset and Verizon suggestions to "remove battery/SIM and then put them back" fixes nothing but it does make the Verizon employees feel like they are helping you.
 
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That was me. And, yes, you have to have Data on to send/receive pics. I found if Data was off, you got a warning that pic couldn't be sent but got hung pics that were trying to download. Turning off auto download "fixed" my problem by allowing me to see that a pic wanted to come down, then giving me the ability to turn on Data then hit the download option on the pic.

Factory reset and Verizon suggestions to "remove battery/SIM and then put them back" fixes nothing but it does make the Verizon employees feel like they are helping you.


My head is dizzy :eek: with trying to figure this out. I keep data on all the time but have wi-fi in my home and yet, still receiving the multi-media is downloading message with an expiration date. First time it happened Verizon told me to remove battery, re-install and I was seemingly good to go. That was about two weeks ago. I've been removing that damn battery all day to no avail!!
 
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I am unable to send/receive pictures via text. I have tried to do everything I've been reading online... but to no avail. I removed battery for 10 minutes. Nothing. I have gone to settings/wireless & networks/mobile networks and confirmed that the "mobile data enabled" box is checked. Still not working. And yes, I do have a data plan.

Any words of wisdom?
 
Upvote 0
If this is a dumb question I apologize. I've had the original HTC Incredible for the last two years and just got a Samsung Stratosphere yesterday.

Does this phone require you to have the data connection on constantly in order to be able to send/receive pics by text? I am not able to send/receive pictures by text unless I have the data connection on. With my last phone it would automatically turn on the data connection when receiving/sending a picture and then would shut it off.

I took it to the store and of course, it worked fine. (Data connection was on.) However, there are still some points when I cannot receive or send pictures regardless. (It says "Downloading" and never changes.) They suggested I remove the battery and SIM card for 10 minutes and then put them back in. It did not help the problem.

Doing some Google searching suggests that I try a factory reset. I will but only as a last resort since I don't want to pull contacts from my old phone again. I also prefer not to have the data connection on constantly as it drains the battery. That of course means having to get an extended battery, battery cover, and extended battery case. :(

Thanks for any advice or suggestions that you can give.
Go down to your local Verizon office, hand them the phone, tell them the problem and tell them to make it work or give you a new phone and better at no cost.
 
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