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Help locked out

joesnextoy

Lurker
Dec 27, 2011
9
0
ok so my 13yr old is locked out of her phone
she did not write down the gmail account or password she set up when she got the phone so now it is asking for it and can not log in

so i tried a reset of the phone by holding the vol- and the power button i get the hboot then i go to fastboot and reset phone but it wont clear the phone or im doing it wrong
 
wait i should have said same original problem i cant seem to clear this phone???

LOL
Ok..usually when you hit that screen you can hit the home button and it will take you into a recovery. There should be an option to (hard) reset the phone. Mind you all data will be lost.
Navigate to the reset option with the volume rockers (keys).
 
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