Help 4/24 OTA firmware update

[jeff g ives]

its 20.00 pm UK time ...just up-dated ......will keep you all posted.

well less than 12 hour b4 it RB and got stuck on the boot-up screen . bring back HC

 

[eddiewawa]

yeah, same ole issue this morning, had 90% before i went to bed, down to 13% 9 hours later...boooo....

 

[s_special]

So I called asus tech support yesterday to voice frustrations in hopes for some solution. The guy on the phone quickly said "do a data wipe and that should fix everything " I told him "what if I waste a hour or two of my time and the problem remains? " he said then I can send it in.

My question is has anyone had any luck with a data wipe resolving the random reboot ect?

 

[s_special]

Which launcher are you using?

The ics stock launcher

 

[aztimmay]

1 hours after loading .21 i got the boot loop and yesterday morning I got the SoD. Looks like they haven't fixed all the issues, but at least my tablet is at 15 hours uptime right now (though 10 hours on the charger)

 

[AArs1]

A member of XDA has put on line a petition.
Might be the only way Asus would listen. I've signed it.

​

 

[eddiewawa]

signed

 

[milenko]

IDK guys, my Transformer has been solid as a rock since this update. Been a week now and not a single reboot, and my battery life is back to lasting most of the week with light usage instead of a day at most.

I'm a happy camper again...

 

[lunatic59]

IDK guys, my Transformer has been solid as a rock since this update. Been a week now and not a single reboot, and my battery life is back to lasting most of the week with light usage instead of a day at most.

I'm a happy camper again...

I've been having a similar experience.

 

[Doit2it]

The update has significantly reduced the number of occurrences. I've only had 4 reboot, power drains since the update. I was getting 3 or 4 a day before. Not that this is acceptable by any means, but it is slightly better.

Anyone have issues with Google Maps? When I run Places inside GM it just boots me out of GM back to the home screen.

Signing the XDA petition and answered the ASUS Facebook poll (reboots after update)

 

[MacFett]

Signing the XDA petition and answered the ASUS Facebook poll (reboots after update)

Signed the petition and sent a complaint to Asus. I don't have a facebook account, so the poll is right out for me.

 

[ozzybulldog]

Just updated my TF. Was not eager to do so due to what I was reading on various fora and the fact that I didn't have any problem with ICS til now.
BTW rerooted my TF with Voodoo OTA RootKeeper.

Oz

 

[helpifIcan]

Same as before the 4/24 update reboots around the 72 hour mark and very rare SOD, no other issues.
I have not removed any apps, not done a FR, only cold/hard resets.
95% satisfied.
opefully we will get Jelly Bean and that will solve everyones issues.
I feel for those with all the cray issues some have had.

 

[rfortson]

Anyone have issues with Google Maps? When I run Places inside GM it just boots me out of GM back to the home screen.

Same here on GM. That's a new issue to me. I've never had problems with GM before. Plus, I still get the RR every so often. Since I'm just an occasional user of my TF, I don't find it to be unusable. However, mine obviously still has the bug.

 

[MacFett]

I've gone from ~48 hours uptime to 6-8 hours in thepast two days.

 

[lunatic59]

No issues with Google Maps or Places (so far). Average time between reboots is about 30 hours, but always while asleep and has not locked during boot or got stuck in a boot loop. Better, still not right, but better.

 

[ozzybulldog]

I have no problems with GM or Places at the moment. And still no problems to report since the last update. It saddens me to see all the reports of problems since ICS rolled out to our TF.

Oz

 

[helpifIcan]

Maybe a help for some folks. Found a thread on the ASUS TF forum that said he had set the wifi from DHCP to static and no more SOD or reboots, so I figured easy no messing around 30 second fix.
I'm now at 97 hours without a SOD or reboot, I have never gotten past 72 since the ICS rollout.
No FR, no app removal, no wake lock. I do use auto airplane app by Don from the market(free)
Hope this helps someone.
The fix makes no sense why but it is a computer! DUH!

 

[MacFett]

a thread on the ASUS TF forum that said he had set the wifi from DHCP to static and no more SOD or reboots

Any chance you can share where that option is? I've looked all over the wi-fi options and the advanced menu and can not find it. I see where it show the IP address of the tablet, but no way to set it.

 

[lunatic59]

Any chance you can share where that option is? I've looked all over the wi-fi options and the advanced menu and can not find it. I see where it show the IP address of the tablet, but no way to set it.

settings>Wi-Fi then long-press the network you are connected to and choose modify. Once there you scroll tot he bottom and tick the advanced options box and you can switch from DHCP to static IP's.

 

[AZ_Traveler]

Since this IT'S, 90% of my icons & all widgets disappear when swiping between screens. It happens whether its been on 2 hour or 12 hours. Also getting android.media.process failure multiple times per session. I have a microSD in the TF101 and the dock.

 

[Doit2it]

From the Official ASUS Thread - ICS Update on TF101 thread at XDA:

5/3/2012 Update -
We will release 9.2.1.24 into beta testing shortly. This firmware contains new NV code based upon the beta test group who still had issues with .21. I will provide updates once the firmware goes out to the beta group but it did fix returned units that experienced random lockups after .21.
----
Maybe we'll get a resolution this time.

​

 

[vosg]

From the Official ASUS Thread - ICS Update on TF101 thread at XDA:

5/3/2012 Update -
We will release 9.2.1.24 into beta testing shortly. This firmware contains new NV code based upon the beta test group who still had issues with .21. I will provide updates once the firmware goes out to the beta group but it did fix returned units that experienced random lockups after .21.
----
Maybe we'll get a resolution this time.

​

From what I've read, we will. The beta testers all report the same positive results. It seems that Asus has finally solved SoD, RR, screen tearing and sound issues.

 

[ams30gts]

I sure hope these issues get fixed.

I sent an email to ASUS CS about SoD, RR and the speaker balance and this is the response they gave me.

Dear valued customer
Thank you for contacting ASUS Technical Service

According to the contents which you mentioned in the mail, "For the problem, please try to hold the power button down for 10-15 seconds to reboot the device. If the TF101 still can't turn on, please completely drain the battery and then charger the battery again. If the problem could not be fixed, please refer to the following steps to Wipe Data. Please back up all of your personal information before proceeding. 1. Press and hold down &#8220;power button&#8221; until the system shuts down. 2. Remove the SD card from Eee Pad. 3. Press and hold down &#8220;Volume down&#8221; button first, and then press and hold down the &#8220;Power&#8221; button until the screen below appears. 4. Do not press any buttons until the screen below appears. 5. There&#8217;s a line &#8220;Press <Vol_Up> to execute, <Vol_Down> to cancel wiping data. Press Volume Up button to execute the &#8220;Wipe Data&#8221;. 6. After the &#8220;Wipe Data&#8221; process is done, it will reboot automatically. Then Eee Pad should be able to enter the system successfully. If the problem could not be fixed at last, please fill-out the online form to request a RMA. Click on the ASUS RMA Online Submittal form link, and request an RMA. http://vip.asus.com/eservice/usa_rmaserv.aspx Please include your name, mailing address, telephone number, and the serial number of your product. You may also give us a call at 888-678-3688 (24/7 support) we would gladly assist in gettng you setup with an RMA. Please have the serial number of your ASUS product handy when you call."


If your could still not solve your problem after my suggestion, you had better to contact the nearest service center. Here is the phone number: 1-888-678-3688 24 hours a day, 7 days a week. You can demonstrate the problem directly to our professional engineers and there is no doubt that they will help you to resolve your issue.

Hopefully, you can solve this problem after my suggestion. I wish any inconveniences which coursed by me could be understood by you. If you have any problems, please contact our ASUS Technical Service without hesitations.

Take care and have a good day!

 

[s_special]

I sure hope these issues get fixed.

I sent an email to ASUS CS about SoD, RR and the speaker balance and this is the response they gave me.

Let us know if it Works!!