Help POP mail problems - cannot send email

[lgerick]

Hi!! I am new to the forum an fairly new to Android... this is my second optimus phone, first was the Virgin Optimus V this new phone is the Virgin Optimus Elite. I have set up my pop email account and have no problem getting email, but when I try and send and email I get "unable to open connection to server" or "connection error" When I check the outgoing settings and it runs "checking outgoing server setting" it seems to work and I do not get an error, but as yet I have been unable to get an email to send.
Any help with this would be great!



thanks
lgerick

 

[ktb83]

Hi!! I am new to the forum an fairly new to Android... this is my second optimus phone, first was the Virgin Optimus V this new phone is the Virgin Optimus Elite. I have set up my pop email account and have no problem getting email, but when I try and send and email I get "unable to open connection to server" or "connection error" When I check the outgoing settings and it runs "checking outgoing server setting" it seems to work and I do not get an error, but as yet I have been unable to get an email to send.
Any help with this would be great!



thanks
lgerick

I suggest you try a different email app. Perhaps K-9 Mail or others.

Also, who is your email provider? And what are the outgoing mail server settings you are using (other than the password)?

 

[lgerick]

I suggest you try a different email app. Perhaps K-9 Mail or others.

Also, who is your email provider? And what are the outgoing mail server settings you are using (other than the password)?

it worked fine on my old phone .. which was the optimus V .. same settings.. just not working on this new Elite.. my provider is Suddenlink.net
the outgoing settings are
SMTP.Suddenlik.net
port 465
SSL

and when hitting next it checks the outgoing server and it does not return an error ~shrugs~

 

[kwknott]

Does your provider require authentication to send? I'd check that setting.

Some providers don't require user name and padsword to send mail.. others do

 

[lgerick]

Does your provider require authentication to send? I'd check that setting.

Some providers don't require user name and padsword to send mail.. others do

that did it!!! thank you so much!!!!