i can only imagine what you guys think or say when you dont get what you want for xmas or your bday. if you were all that you would be making fixes for this phone vs. bitching abou
t what wasnt given to you
Hmmm... lets see.
1- You have a consumer base that gets piss poor support from you. These consumers are vocally outspoken to as many people as possible about how their phones need an update. This kind of negativity dissuades further customers from purchasing your product...
Q. In response, do you allocate more resources to fix the problem? Or allow them to continue to promote bad publicity for your product?
2- You have a consumer base that gets piss poor support from you. These consumers shut up and take it when they do not get any support. There is no negative publicity, and in fact, the deafening silence may lead you to think that there isn't even a problem in the first place...
Q. In response, do you allocate costly resources to fix a problem that is not effecting you in any negative way? Or do you just let it slide, and divert resources from that product to another with a huge outcry from that consumer community?
I understand that you are viciously advocating for option #2. But WHY?
Unless you are a masochist, you should do what is in your best interest...
So to everyone that is bitching about people bitching, why are you trying to harm our community? Do you really expect, that in response to negative publicity, a business will quickly release an even worse product to appease consumers (and thus cause FURTHER outcry)?
Or would that business divert resources from programming the bada (or whatever the hell it's called) in order to get the good product produced even sooner and thus halt the negative outcry (or more likely, encourage positive support)?
Assuming this business is a successful one (doesn't even need to be the #1 seller in the US). They WILL understand this concept, and WILL choose the latter. So instead of bitching about people bitching, please join us and let Samsung know that this crap is unacceptable! I am the squeaky wheel and I want my MOTHER F&#($&@ GREASE!