It took Verizon THREE tries to get the right phone to me. Good grief! As I mentioned above, the hard reset didn't work for me. So I made sure both phones were off, removed, replaced the sim card and my sd card, fired up the new phone, signed into Google, apps started downloading without asking permission (RUDE!) and I tried the dialer. NO TOUCH TONE SOUNDS. NO FLIPPIN' WAY!!! Had to calm down for a day before calling ts. What are the odds? He asked if I signed into Google Play Store. I said no. He said, "all your apps jst started downloading on their own without you signing in?" I didn't sign into Google Play Store but I did set up my Google mail acct and apparently that's all it takes.
Next we did a hard reset again. This time, he had me skip the Google email sign in. Went to the Play Store (a different 'route' to the Play Store), found all my apps and started downloading them (manually) 2 at a time and then checking the dial tone. I chose not to redownload several apps and apparently one of those was the one that messed up the dialer tone.
So it's back, mostly (sigh). I haven't added any apps and I've yet to determine what it is that silences the dialer tone NOW, but, I can reenter the dialer or move around to some other screens, come back and the dialer tone is back.
To do a hard reset on the Droid Razr,
From the Home screen select system settings/Privacy/Factory Data Reset/Reset phone. Be sure and read the warnings, options and make sure everything is backed up that you don't want to lose. I also took screen shots of the way I had my phone set up (folders and apps) to make it easier to duplicate.
Monica