My desire is fantastic, was delivered when they said it would be and all the staff I've dealt with have been fab. The only gutting thing was that my desire had a stuck red pixel in the middle of the screen that was visible on any white background like a web page or the dialer. It is small but it is annoying so I decided to phone up T-Mobile. Amazingly they have arranged for a swap to happen tomorrow. Can't fault them at all...