Here's another reply from LG :
10/06/2012
Thank you for contacting LG Electronics
------Reply to Your Inquiry-------
Dear Daniel,
Thank you for contacting LG Electronics. I am delighted to hear from you as our valued custome r, I do apologize for any inconvenience you may have experienced and I will be glad to help you out here.
Unfortunately the operating system that runs in the phone actually belongs to the carrier, this m eans that, if there would be an alteration to the software of the product it would require to be aut horized by both LG and Metro PCS.
I hope this information is helpful. If you have any other questions or concerns, please do not he sitate to contact us again either via email, or by calling our customer service division at 800-24 3-0000 at your convenience.
Joe B. E-mail Administrator Customer Interactive Center LGEAI
This communication is confidential, intended only for the named recipient(s) above, and may co ntain trade secrets or other information that is exempt from disclosure under applicable law. An y use, dissemination, distribution or copying of this communication by anyone other than the na med recipient(s) is strictly prohibited. Thank you.
I think this is from the "wrong" email address. I'll post any other replies.