Hello, I'm trying to help my aunt who's bought a new Samsung Ace to sync her existing contacts (some on sim card, some on phone memory) to her new google account. Correct me if I'm wrong, but I seem to be unable to change the contact group (sim, phone or google.com account) once the contact exists, just right when creating the contact. Using Samsung Kies on her laptop, I saved her contacts to a CSV file that I tried to import to google contacts online. Google doesn't seem to recognize the contacts, as it creates many empty contacts named "unknown" instead of the names, numbers and addresses in the CSV file. So here's my question: Is it possible to copy/move/merge all her contacts saved on the phone to her google account, so that she'll have a full and up-to-date backup of all her contacts? Is there an app that could accomplish this task? If not and as exporting/importing (CSV) doesn't seem to work well for us, the only way seems to be to copy down each and every contact by hand and to create them anew, just saving them to google.com right away instead of the sim card or the phone memory? Also, contacts.google.com doesn't seem to be very intuitive when it comes to delete 400+ empty contacts named "unknown" - any suggestions here? Thanks a lot for any advice! Regards, Alex