Hi everyone. This is my ::cough:: SECOND ::cough:: stratosphere. It is significantly less than a year old. I have the verizon Asurion phone insurance so after paying a whopping $150 (deductible + shipping) to get a new one after a month, since the touch screen was detaching, this new one is continuously shutting off without even powering down.
Generally I don't see it happen. I juts lock the screen and when I go to unlock it, the phone is off. Once I saw it happen when I was sliding the keyboard back in. It's happening more and more. At least twice a day. And when you have only a cell phone, and a baby at home... this is unacceptable! Any idea what could cause the phone to do this? A loose battery maybe? I can't stand the idea of having to pay another $150 for a new one. Any chance Samsung would replace the phone? I just don't know what my options are.
Generally I don't see it happen. I juts lock the screen and when I go to unlock it, the phone is off. Once I saw it happen when I was sliding the keyboard back in. It's happening more and more. At least twice a day. And when you have only a cell phone, and a baby at home... this is unacceptable! Any idea what could cause the phone to do this? A loose battery maybe? I can't stand the idea of having to pay another $150 for a new one. Any chance Samsung would replace the phone? I just don't know what my options are.