AT&T Pre-order - shipping - received discussion thread

[k3Ck]

The "processing" status is new though right? Was the previous status "pending" or has it always said processing?

Ordered from ATT website 01:18 AM CDT October 26, 2012

"Processing" has been around for a while as far as I know.

 

[Elantric]

I'm rather Annoyed if they do use Fedex

==
I expect a shipping delay and it will leave AT&T Shipping center in Texas by Thursday Nov 8 - of course they will ship it Fedex Home - for a Saturday Delivery - but because i live in an industrial area of town - Fedex Home will claim (attempt made, but occupant not there) when in fact Fedex Home Never delivers to my neighborhood on Saturdays.
Of course Fedex Home does not work on Mondays - so at best I think its a least a week away from being delivered.

 

[k3Ck]

I'm rather Annoyed if they do use Fedex

==
I expect a shipping delay and it will leave AT&T Shipping center in Midland ,TX by Thursday Nov 8 - of course they will ship it Fedex Home - for a Saturday Delivery - but because i live in an industrial area of town - Fedex Home will claim (attempt made, but occupant not there) when in fact Fedex Home Never delivers to my neighborhood on Saturdays.
Of course Fedex Home does not work on Mondays - so at best I think its a least a week away from being delivered.

FedEx is excellent in my area (NJ). They deliver packages 6 days of the week and they usually deliver to me at like 9am. I hope it's FedEx and not UPS.

 

[Elantric]

Fedex Truly is terrible here where i am (Central California Coast)

UPS is superior out here.

Of course I live a block away from the UPS depot, while the local Fedex Depot is 40 miles away.

If a sender is emphatic about sending something to me via FEDEX - the local regional routing center always converts my packages to the Fedex Home Delivery system - which is run by franchised individuals using their own van - once had a Fedex Home driver give me an Amway products sales pitch before he would deliver my package

 

[Crabbypatties]

FedEx is terrible. 2nd day delivery from that part of TX to my home is always next day from UPS. Not true with FedEx it takes at least 2 days if my package is not "rescheduled".

 

[Elantric]

I suggest anyone interested in this thread to check the AT&T Galaxy Note 2 delivery thread here:

Heard Galaxy Note II is starting to ship Monday! - AT&T Community Support

On 11/04/2012

Chat from AT&T representative:

Evelyn: Unfortunately, it is currently on backorder. Sorry for the inconvenience.
Evelyn: We have sold out of the device and are waiting for additional inventory. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped.

and this conflicting info

Just had another chat with AT&T Rep, now look at what they are saying:

Suzzanne: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
A-N-D-R-O-I-D: Is the Galaxy Note 2 on back order? Or are you shipping 11/6 per ATT website?
Suzzanne: Shipping is to go out on November 6th
A-N-D-R-O-I-D: can we verify that?
Suzzanne: It is verified.
A-N-D-R-O-I-D: really? just a couple of seconds ago i was told the phone was on back order?
Suzzanne: I was told it wasn't let me double check.
A-N-D-R-O-I-D: ok thanks
Suzzanne: your welcome
Suzzanne: Yes I was just told that it will be sent out on the 6th.
A-N-D-R-O-I-D: Ok great. Because the last two reps i talked to said it was back ordered, did something change?
Suzzanne: No, I just talked to a supervisor and they said it will be sent out on the 6th.
A-N-D-R-O-I-D:: alright thanks, i appreciate it....just odd two reps told me it was back ordered
Suzzanne: Yeah it is weird. Sorry, I got my information from a higher up just to make sure for you.

Also I will repost this message with good info from another buyer with prior experience using AT&T Pre-order

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Re: Heard Galaxy Note II is starting to ship Monday!




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11-06-2012 11:24:16 AM
Hi, been on AC forums talking about the Note2/preorder/Samsung multiwindow being on VZW and when AT&T will get it...etc..etc...

anyway...someone spoke about a previous preorder experience he had. I think we'll all be fine...just be patient.

http://forums.androidcentral.com/t-galaxy-note-2/222649-shipment-note-2-a.html#post2299184

--- he said ----
i ordered through premier and based on my last pre-order of a high demand phone, the orders should be released to FedEx around 10pm tonight for standard overnight and delivered the next day.

The status page got updated well after i already got the phone and the email stating it was shipped was way, way after that (midnight before official launch).

Again, this is based on a previous pre-order of a much more highly anticipated phone. The warehouse is correct as Fort Worth Texas.

Just sit back, relax, and prepare for a nice surprise at your doorstep tomorrow.

----my reply----

Yeah, I preordered on the 25th before noon, overnight shipping. So, I hope you are right mycabrandz...as I haven't done this before. Thanks for the details of your last preorder adventure.

I would expect that they aren't giving us much of an update until they start moving the product out the door...then we should get a tracking number, etc. For overnight...maybe, like you said, we won't even see the status until after we get it. One can only hope. I wasn't going to check much until late tonight but had to take a peek

----later post by him---​

well, even though i had a good idea when I am actually going to have it in my hands, I still check periodically so i can definitely relate. i am more anxious to get this phone than any other previous ones.

Just to add further context my previous pre-order was also within 12 hours of pre-order opening up (the Note2 I pre-ordered within the hour of pre-order). I am in Northern California but I think if it is standard overnight, location does not matter much. My friendly FedEx delivery person dropped it off by 1pm.​

Must be patient!

 

[jonmwood]

anyone know if these deliveries are signature required?

 

[Elantric]

anyone know if these deliveries are signature required?

Yes - Indeed - I believe this to be true

 

[k3Ck]

anyone know if these deliveries are signature required?

On a $300 phone? I'd sure as hell hope so.

 

[Rans0m00]

Order on 10/24 10:30pm cst.
Processing - pending shipment.

Will post the rest when it happens.

 

[jonmwood]

Lisa: I have located your order.
Lisa: Your device has been ordered during a special pre-order event. Pre-ordered devices are processed on a first-come, first-served basis. We will notify you by e-mail when your device has shipped from our warehouse.
Me: Have other orders for Note 2 have begun being shipped?
Lisa: Pre-orders have just begun shipping today.

 

[jonmwood]

Order on 10/24 10:30pm cst.
Processing - pending shipment.

Will post the rest when it happens.

You really pre-ordered on 10/24? From what I understand pre-orders started on 10/25.

 

[Rans0m00]

You really pre-ordered on 10/24? From what I understand pre-orders started on 10/25.

Yep AT&T order went live earlier than the 25th. By a couple hours but still early.

 

[SamMax]

I expect we will get our shipped emails tonight late.

 

[Jceinc]

I hope it isn't late like others have been. I like to know when I'm expecting a package so I can make sure somebody will be around to sign for it

 

[walkerakl]

I don't know if it's sig required or not. I pre ordered iPhone 5 and they dropped it off on my front door step.

 

[walkerakl]

Pre-Ordered on 10-25. 8:25 AM CST

Still in processing mode. My initial hold has dropped off as well. That's frustrating. Didn't have enough money to cover the new charge -- luckily i caught it and transferred some cash into my account before the second charge hit.

 

[SamMax]

Pre-Ordered on 10-25. 8:25 AM CST

Still in processing mode. My initial hold has dropped off as well. That's frustrating. Didn't have enough money to cover the new charge -- luckily i caught it and transferred some cash into my account before the second charge hit.

So your second charge has hit?

 

[Elantric]

Shipment of the Note 2 - Android Forums at AndroidCentral.com
southern5footer

I ordered through premier and it still says processing. I called the customer service who said that they have been told shipping won't happen until the 9th. I questioned this since the website says Nov 6th still and she said they will be updating that soon. So I'm not really sure who is right. I hope they are shipping today!!!!

Election day is a bad day to begin a new product shipment - with mandatory time off to vote enforced at many companies.

 

[SamMax]

Customer service reps...They are so clueless.

 

[Elantric]

Customer service reps...They are so clueless.

Very true! - part of the reason I decided to order the phone upgrade online myself so I could review and assess all my options, and maintain my unlimited data plan.

 

[jonmwood]

No news yet from anyone huh? I chatted online with a rep regarding my shipping status and she said it's first come first serve for pre-orders. I ordered mine 9:00 PM PST on 10/25. She said that from what she sees for my order that it will not ship out today. I asked her when does it say it will ship out then and she says she doesn't have that information. I'm going to ignore her statement...blah

 

[Elantric]

Heard Galaxy Note II is starting to ship Monday! - Page 2 - AT&T Community Support

A-N-D-R-O-I-D wrote:

Alright All, got some news from a higher upper at AT&T Directly:

If the order is placed today then there is a back order. If you have placed a preorder before 11/06/2012, then it will be shipped today and received by 11/09/2012.

 

[k3Ck]

Heard Galaxy Note II is starting to ship Monday! - Page 2 - AT&T Community Support

A-N-D-R-O-I-D wrote:

This is good news. Thanks.

EDIT: Here is the response I got...

Gabriela: Yes. I see your preorder. The device is expected to ship out today. At the moment there is no shipment status on the order. Please allow for another 24 to 48 hours for the shipping status to be updated.
Ken: So if I got overnight shipping I may get it before the release date on the 9th, like tomorrow?
Gabriela: Yes.

 

[Elantric]

Finally some tangible info on checking the shipping status for anyone who pre-ordered a Galaxy Note 2 from AT&T!!

If you pre-ordered at AT&T go here:
https://www.wireless.att.com/order_status/#

it takes you to this window:

Fill in your order info

These are my results (4:00pm pacific time Nov. 6, 2012)
Observe the Status has now changed from "Processing" to "Pending Shipment" !