I wouldn't trust customer service. Many times they will give you a vague answer (like "probably in the clear") just to get rid of you.
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I just called the support line and from what the person could see, my order is still pending and is not backordered. ...
I'm also following all of this on xda and one person's talk with customer service indicated that if you haven't got the back-order email yet, then you're probably in the clear.
Another person said they ordered around 8:35 pst and they got the email so it seems random- order time will make no difference...
I just called the support line and from what the person could see, my order is still pending and is not backordered. That doesn't give me a ton of hope given how big of a cluster**** this whole launch has been.
I just called also. Pretty much got the same answer as far as, Well you have a 50/50 shot of either being in the backordered bunch, or getting your device in the next few days!
What really gets me is this...
When I started the process of placing my order at say 11:30am I was kicked out of the buy page a few times and actually ended up placing 3 orders all together and was able to cancel 2 of those orders and pretty much keep my original order of a 16gig Nexus 4, and now days later a lot of us are getting back ordered emails. My question is where did all the stock go? Could this all be because they released the device in so many different areas at different times. For instance Australia first, then the UK next, and then the US? Of course the US would suffer if demand was high in the previous areas the phone was released. Why not just pick one day, and one time, and let the chips fall as they may.
Google support was very helpful and informative. If you believe that I have some ocean front property in Tennessee for sale, cheap!
They put me on hold for a couple minutes after I told them I got an email telling me I was on backorder. Their response was, yep, you're on backorder, anything else I can help you with today? I tried to get a timeline, but all they would tell me is they have no information at this time and to stay up to date with my email.
Sorry to hear that man. Hopefully they fill the backorders quick. I'm still in limbo, haven't heard a thing. At this point I'm praying no news is good news. I've got to return my Note II by Thursday. If my phone gets backordered I may just cancel and keep it.
The Note II is no slouch. Get that thing rooted and throw on Cyanogenmod and you'll forget all about it not being a Nexus. I just have to live without a phone until Google gets their act together.
I'm also following all of this on xda and one person's talk with customer service indicated that if you haven't got the back-order email yet, then you're probably in the clear.
Hi XXXXXXXXXX,
Thank you for letting us know the issue you experienced while attempting to order the Nexus 4.
According to our records, you have been able to successfully make your purchase. Your order# XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. Please expect a shipping confirmation email soon. If this is not the case, or if you're still experiencing issues with this purchase, please feel free to respond to this email.
Best, Bianca
The Google Play Support Team
Hi XXXXXXXXXX,
Thank you for letting us know the issue you experienced while attempting to order the Nexus 4.
According to our records, you have been able to successfully make your purchase. Your order# XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. Please expect a shipping confirmation email soon. If this is not the case, or if you're still experiencing issues with this purchase, please feel free to respond to this email.
Best, Bianca
The Google Play Support Team
Mine shows up tomorrow according to UPS. I ordered it at 8:44am PST on the 13th. I'm pumped!
Mine shows up tomorrow according to UPS. I ordered it at 8:44am PST on the 13th. I'm pumped!
Well I think my order didn't go through as a thought it did. I just now checked my bank account and they deposited the money back to my account. Looks like I won't be able to order in 3 weeks. Google really sucks right now. I didn't even get an email saying anything.
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