[Verizon] No Service after suspended account?

[akelly22]

Okay, so I'm on a Verizon family plan and we were a little late paying our bill, and our phones got shut off. A few hours later we paid and the phones got turned back on, all except mine. My nexus is rooted and running the custom codename android ROM. Everyone else on my plan has an iPhone and one flip phone, so I have the only 4g phone on the plan. They said because of this I have to take the Sim card out and do all that manually. This did not work and I still did not have service. I tried everything I could do myself, so I called Verizon and talked to them for about an hour and they tried everything and my phone still did not have service. Today I went to the Verizon store and had them check it out, they tried everything they could, even replaced the Sim card but nothing worked. I'm really starting to get desperate and I'm not sure what to do, wondering if anyone has been through this before or has any ideas? Thanks

 

[SweatyPits]

call and ask for a manager in tech support.

the regular phone reps are morons, and the store people want you out of their face unless you're buying crap.

edit: i missed the part where you mentioned it's rooted on CNA lol. try flashing another rom (plug it into your pc and download it and add it that way)

 

[jmar]

Hey there. Maybe you have a defective device. I feel like this doesn't have anything to do with the fact that you have modded your device. I would call Verizon and put in for hardware failure replacement. Be respectful and calm and you will get a replacement sent to you, most likely overnight. I haven't had the specific problem you describe with this particular device, but have successfully gotten 7 hardware failure replacement phones over the span of 5 Android phones. As long as you explain your situation (don't mention modding of course), they will take care of you. For the record, all of the times I have had hardware failure, it was not because I modded the software. No guilt there, friend.

jmar

 

[kismetgeek]

Don't mention that it's rooted or modded. Simply tell them that you have a dead device. They'll want to troubleshoot with you, but just keep repeating that the device is simply dead and won't power on. When they ask about water damage, tell them there is none.

As long as you make sure they understand the device simply won't turn on, they'll send you a new one.

 

[idkwhoiam]

Not all ROMs program correctly with the network try flashing back to stock ROM and unrooting then phone should work again. Then u can root again.. It has always worked for me and if u send rooted phone back to vzw they will charge u

 

[idkwhoiam]

Mmuzzy has a pure aosp ROM u can also try it it should work before unrooting

 

[Dex]

Don't mention that it's rooted or modded. Simply tell them that you have a dead device. They'll want to troubleshoot with you, but just keep repeating that the device is simply dead and won't power on. When they ask about water damage, tell them there is none.

As long as you make sure they understand the device simply won't turn on, they'll send you a new one.

While this might help him get a new device, when someone DOES get it and they DO get it powered on, once they realize it is unlocked and rooted they will charge him for the price of a new device. I've seen it and I've heard alllll about it.

Replacing the SIM card is silly. Once service is reactivated on a device the only reason to remove your SIM card would be to refresh the account in the switch and update your PRL. A lot of times when your service is suspended what happens is that your calls are all forwarded to a single digit (most of the time it is 9). If you happen to call back into tech support ask them to check your call forwarding in the switch for you, it is pretty easy to do. Have them make sure that there isn't anything out of the ordinary with it. You can try to disable this yourself (though it may not work) by dialing *73 from your handset.

The other phones are much easier to fix in the case of suspension. Worst case scenario we break out the old *228 and reprogram them. In your case it is a little more difficult, because there is a weird activation line for 4G devices. You can also give that a shot. 8778074646. You can see if that helps you any. Hopefully with the information I provided you will be able to get this knocked out.

 

[Digital Controller]

The issue is with 4G devices they automatically register themselves to the network, no calling a number to get service. I was told this by the manager last time i had an issue and he was entirely correct when i activated my device again.

 

[Dex]

The issue is with 4G devices they automatically register themselves to the network, no calling a number to get service. I was told this by the manager last time i had an issue and he was entirely correct when i activated my device again.

This is not entirely correct. 4G devices require a SIM card. If the info is incorrect or the card got stuck in the aging process you cannot magically authenticate on the network. Attempting to have the store get you a new SIM might prove helpful. Though most store reps are limited more by their systems. ACSS enabled technical support agents could easily fix this issue for you.

 

[VoidedSaint]

move the contents of your sd card to your pc

flash stock verizon jb image located here: http://androidforums.com/verizon-ga...gs-root-samsung-galaxy-nexus.html#post3957198

and retry, the fact you took it to the store rooted i am surprised they didnt notice that and say no we cant do this.

if you dont want to try that method then you may have to find other means.

 

[SweatyPits]

the OP hasn't returned, pointless to keep offering info