what is sooo good about sprint anyway?

[NYCHitman1]

I cannot say this enough, but if you are truly unhappy with the services rendered, why stick around? Truthfully, it makes no sense. This applies to practically everything in life. You always have an alternative. In this case, it would be to pay your ETF (or have it waived) and sign up with another provider (whichever company that may be) that suits your needs more.

It's a hell of a lot better than coming onto an Android board and complaining about it, especially when that board is not even slightly affiliated with Sprint. This is a family place, or so I've been told. Many of us here do not share the same sentiment as those who relatively frequently voice their unhappiness towards Sprint. While I cannot tell you what to do - wouldn't it be better for everyone if we had a more objective opinion on the matter?

The truth is that each provider has their pros/cons. None are perfect. The key here is to find whichever is perfect for you. Again, just like practically everything in life. I hope that you do find one that gives you all the services you seek. If you need help searching, I'm certain almost all of us would be willing to give you a helping hand.

 

[SoulSmilen]

I cannot say this enough, but if you are truly unhappy with the services rendered, why stick around? Truthfully, it makes no sense. This applies to practically everything in life. You always have an alternative. In this case, it would be to pay your ETF (or have it waived) and sign up with another provider (whichever company that may be) that suits your needs more.

It's a hell of a lot better than coming onto an Android board and complaining about it, especially when that board is not even slightly affiliated with Sprint. This is a family place, or so I've been told. Many of us here do not share the same sentiment as those who relatively frequently voice their unhappiness towards Sprint. While I cannot tell you what to do - wouldn't it be better for everyone if we had a more objective opinion on the matter?

The truth is that each provider has their pros/cons. None are perfect. The key here is to find whichever is perfect for you. Again, just like practically everything in life. I hope that you do find one that gives you all the services you seek. If you need help searching, I'm certain almost all of us would be willing to give you a helping hand.

Standing ovation!

:congrats:

 

[drexappeal]

I cannot say this enough, but if you are truly unhappy with the services rendered, why stick around? Truthfully, it makes no sense. This applies to practically everything in life. You always have an alternative. In this case, it would be to pay your ETF (or have it waived) and sign up with another provider (whichever company that may be) that suits your needs more.

It's a hell of a lot better than coming onto an Android board and complaining about it, especially when that board is not even slightly affiliated with Sprint. This is a family place, or so I've been told. Many of us here do not share the same sentiment as those who relatively frequently voice their unhappiness towards Sprint. While I cannot tell you what to do - wouldn't it be better for everyone if we had a more objective opinion on the matter?

The truth is that each provider has their pros/cons. None are perfect. The key here is to find whichever is perfect for you. Again, just like practically everything in life. I hope that you do find one that gives you all the services you seek. If you need help searching, I'm certain almost all of us would be willing to give you a helping hand.

Standing ovation!

:congrats:

Ditto.

 

[dan330]

I cannot say this enough, but if you are truly unhappy with the services rendered, why stick around? Truthfully, it makes no sense. This applies to practically everything in life. You always have an alternative. In this case, it would be to pay your ETF (or have it waived) and sign up with another provider (whichever company that may be) that suits your needs more.

It's a hell of a lot better than coming onto an Android board and complaining about it, especially when that board is not even slightly affiliated with Sprint. This is a family place, or so I've been told. Many of us here do not share the same sentiment as those who relatively frequently voice their unhappiness towards Sprint. While I cannot tell you what to do - wouldn't it be better for everyone if we had a more objective opinion on the matter?

The truth is that each provider has their pros/cons. None are perfect. The key here is to find whichever is perfect for you. Again, just like practically everything in life. I hope that you do find one that gives you all the services you seek. If you need help searching, I'm certain almost all of us would be willing to give you a helping hand.

Why....

1. I like to complain..

2. it is my opinion.. and i can express it.. without attacking any person.

3. it is a sprint sub-forum..

4. sprint sucks ducks in my area.. for a long time.. too long

5. i cant change.. it is the best deal i can get.. sis works for sprint

6. if you dont want to see complaints... you got a lot of dodging to do in every sub-forum here in AF

7. i like to complain..

8. just because


:smokingsomb:

 

[la sal]

There are some who come to complain all the time (not trolling) and there are some who white knight for Sprint every chance they get. The latter can be just as or more annoying.

There are a few who you would think must work for and have stock in Sprint for how many times they fly in here to defend Sprint.

As long as members don't throw personal insults at other members, I don't see what is the big issue with expressing your opinions on Sprint in the Sprint subforum.

 

[dan330]

hey thanks guys... for the suggestions.

i think i am normal and fine... no need for head shrinks yet.

calling other carrier's (that I am not a client of) customer service about their over priced service .. is a little over the top... but is looking outside-the-box thinking. Maybe we should have everyone do that.
or banging my head on a brick way, might elicit the same results.

 

[NYCHitman1]

hey thanks guys... for the suggestions.

i think i am normal and fine... no need for head shrinks yet.

calling other carrier's (that I am not a client of) customer service about their over priced service .. is a little over the top... but is looking outside-the-box thinking. Maybe we should have everyone do that.
or banging my head on a brick way, might elicit the same results.

I consulted VZW in the past, but they wanted to charge me what would have amounted to about $140 pre-taxes (including my 23% discount w/ them), which was unacceptable to me. Especially since I would have no unlimited anything. The juice wasn't worth the squeeze.

 

[la sal]

Verizon is sneaky in that they apply your corporate discount only to data and not to calls and texts with their shared plan.

 

[KOLIO]

There are some who come to complain all the time (not trolling) and there are some who white knight for Sprint every chance they get. The latter can be just as or more annoying.

There are a few who you would think must work for and have stock in Sprint for how many times they fly in here to defend Sprint.

As long as members don't throw personal insults at other members, I don't see what is the big issue with expressing your opinions on Sprint in the Sprint subforum.

I have to agree w/La Sal on this one.If SPRINT, or, all things ANDROID were perfect, this forum would have no purpose to exist, other than being a booster club for SPRINT &/or ANDROID.

We all vent in one way or another other if things aren't just so & it's perfectly normal to do so.

Overall, I'm pleased w/SPRINT. Could things be better? Absolutely, but, things are looking up & for those that can manage to stay around long enough to realize the improvements, it'll be the best value & arguably the best network for most people to choose.

To those long suffering from a weak/near non-existent network,they may actually have no other choice but SPRINT in their area, & where else can they express their dissatisfaction & have someone actually listen to them?

Unfortunately, network improvements will probably reach the abovementioned last,whether w/SPRINT or, another network. I've lived in large cities & one-horse towns alike & unfortunately, this trend has existed for a long time & for the most part,probably will never change, as it's purely a $ & ¢ decision.

I say keep the feedback & experiences coming;good, bad, or, indifferent. Most here can tell the difference between legitimate praise for SPRINT service & a pep rally & conversely legitimate panning of their service & trolling.

Feel free to agree/disagree w/any or all stated here, it's your right to do so.

 

[NYCHitman1]

I have to agree w/La Sal on this one.If SPRINT, or, all things ANDROID were perfect, this forum would have no purpose to exist, other than being a booster club for SPRINT &/or ANDROID.

We all vent in one way or another other if things aren't just so & it's perfectly normal to do so.

Overall, I'm pleased w/SPRINT. Could things be better? Absolutely, but, things are looking up & for those that can manage to stay around long enough to realize the improvements, it'll be the best value & arguably the best network for most people to choose.

To those long suffering from a weak/near non-existent network,they may actually have no other choice but SPRINT in their area, & where else can they express their dissatisfaction & have someone actually listen to them?

Unfortunately, network improvements will probably reach the abovementioned last,whether w/SPRINT or, another network. I've lived in large cities & one-horse towns alike & unfortunately, this trend has existed for a long time & for the most part,probably will never change, as it's purely a $ & ¢ decision.

I say keep the feedback & experiences coming;good, bad, or, indifferent. Most here can tell the difference between legitimate praise for SPRINT service & a pep rally & conversely legitimate panning of their service & trolling.

Feel free to agree/disagree w/any or all stated here, it's your right to do so.

Just to make it clear - it's not the complaining that directly bothers me. It's when people come in and read the complaining, and make decisions based off of solely that. I see it happen way too often. Consumers today seem unreasonably uneducated. Nobody (generally speaking) does their due diligence first, and then they get stuck in a bad contract with a provider that didn't really suit them in the first place.

That's just how I see it.

 

[dan330]

good point.. but if the complainer give more info... about how and why...
then the customers that are doing their due diligence.. can make a good decision.
cant just have good reports only.. if that is not the true picture of the environment.

so.. it is hard to have one without the other.... it is up to the customer to weed out the BS and trolls..both pos/pro and neg/con

 

[KOLIO]

hey thanks guys... for the suggestions.

i think i am normal and fine... no need for head shrinks yet.

calling other carrier's (that I am not a client of) customer service about their over priced service .. is a little over the top... but is looking outside-the-box thinking. Maybe we should have everyone do that.
or banging my head on a brick way, might elicit the same results.

That's good to hear, Dan.

I'm sure Ben meant well w/his comment & wasn't being facetious & that's why I thanked him,not that I thought that you, or anyone here, is in need of counseling.

I actually appreciate your tenacity in not accepting anything less than what you think is reasonable service from SPRINT, or anyone/anything for that matter.

Unfortunately, being meek & patient w/CS issues doesn't always get the job done.

I don't think anyone here actually enjoys getting ugly w/a CSR on a chat line or phone call, but, if a problem persists & nothing is being done to alleviate the problem, I say go for it. Like the old saying goes, the squeaky wheel...........

 

[dan330]

and because my sis works at sprint and I am on her family plan.... i dont want to rock the boat... causing her any un-needed issues.

so i am sorry.. but you guys are going to have to take the beatin!!!! so sit still and take it.. it will only make it worse!! You too Ben!




ps.. Ben and i are cool.. i gots no issues with anyone. he is a good guy.

 

[Rxpert83]

I'll be the first to admit I defend Sprint a lot on these forums. However, people can have very high expectations and I try to remind them what they're paying for. There's a reason you're not paying Verizon prices every month. I generally have a low tolerance with complaining for the sake of complaining.

I've been a customer with Sprint for over 10 years and I am satisfied enough to stay. I have no connection with them other than they provide my phone service. Have I had my problems with them over my 10 years of service? Sure. I imagine you'll hear the same thing from other people on different carriers. Anytime I've had a problem, a call to customer service has helped alleviate anything. Whether I am occasionally missing some calls/texts, slow network speeds, ect, it gets fixed.

Call customer support, go through the BS troubleshooting they make you do and have them send someone out to look at your towers. If that doesn't work, escalate the issue. Speak to higher ups. Call customer retention. I was shocked the first time I spoke to someone in that department. They've actually got the power to get things done.

 

[greenghost2212]

a lot of people i know have sprint..it is a good company but has its flaws just like the rest of the carriers..my roommate has unlimited everything but he also pays @150...my other roommate has AT&T IPhone also unlimited but also pays @150

I pay 90 bucks for free mobile to any mobile unlimited data and texts on sprint lol

 

[OverByter]

Let's talk when metro isn't roaming on other providers' towers. I'm not really comparing metro, virgin, or any other provider that doesn't use its own towers.

Technically Virgin does use their own tower's being a wholly owned subsidiary of Sprint.

 

[OverByter]

I'm kind of curious how that would even work since MetroPCS is a CDMA carrier. Maybe they only want to acquire them for a merger due to their LTE footprint, but even then.. the footprint is extremely small

CDMA is basically on it's way out on all carriers, LTE being the great uniter because of its ability to piggyback on numerous network topologies, but the biggest reason for the acquisition is simple, Metro owns spectrum in numerous prime markets.

 

[drexappeal]

Technically Virgin does use their own tower's being a wholly owned subsidiary of Sprint.

Really? That's interesting because they even claim Sprint on their own "about us" page:

Virgin Mobile USA

And that's all on the Nationwide Sprint

 

[drexappeal]

CDMA is basically on it's way out on all carriers, LTE being the great uniter because of its ability to piggyback on numerous network topologies, but the biggest reason for the acquisition is simple, Metro owns spectrum in numerous prime markets.

I'd like to see the quantification and explanation behind your claims. Not trying to call you out, just intrigued and want to be more informed, if this is the case.

 

[SaleenFiend]

I'd like to see the quantification and explanation behind your claims. Not trying to call you out, just intrigued and want to be more informed, if this is the case.

This is kind of a common knowledge lead-in of the industry. While LTE AND LTE advanced will unite the Carriers, CDMA elimination will still be a long time coming. One thing you have to consider is that LTE is an upgraded form of HSPA in a way thus effectively making it a GSM network. Verizon and Sprint will keep the CDMA as legacy networks for quite a while, move to LTE and VoLTE, but never revert to HSDPA, HSUPA and the other bands of 2G/3G GSM

These ideas of technology are so similar but so different that people don't understand or bridge the gap. GSM is originally based off of TDMA which is very similar to FDMA and CDMA.

This would have been great for Sprint had they actually purchased Tmo bc they haven't exactly rolled out network upgrades and it could have been modified more to upgrade into GSM and Tmo's network with Network Vision.


Most people don't know that ATT was working on CDMA from their TDMA network but effectively changed course upon purchasing Cingular's stong GSM network.

 

[drexappeal]

This is kind of a common knowledge lead-in of the industry. While LTE AND LTE advanced will unite the Carriers, CDMA elimination will still be a long time coming. One thing you have to consider is that LTE is an upgraded form of HSPA in a way thus effectively making it a GSM network. Verizon and Sprint will keep the CDMA as legacy networks for quite a while, move to LTE and VoLTE, but never revert to HSDPA, HSUPA and the other bands of 2G/3G GSM

These ideas of technology are so similar but so different that people don't understand or bridge the gap. GSM is originally based off of TDMA which is very similar to FDMA and CDMA.

This would have been great for Sprint had they actually purchased Tmo bc they haven't exactly rolled out network upgrades and it could have been modified more to upgrade into GSM and Tmo's network with Network Vision.


Most people don't know that ATT was working on CDMA from their TDMA network but effectively changed course upon purchasing Cingular's stong GSM network.

Thanks, Saleen. Very interesting info indeed. I'll have to read up on industry standards/changes sometime. It's really fascinating to me and something way far apart from what I do for my day job, but in some ways could have an impact on it.

 

[SaleenFiend]

Thanks, Saleen. Very interesting info indeed. I'll have to read up on industry standards/changes sometime. It's really fascinating to me and something way far apart from what I do for my day job, but in some ways could have an impact on it.

Another point I have to add.. while LTE is great... It needs work on the security/signal protection side. A few simple pieces of equipment and amplifiers could allow blocking/jamming of LTE for a big area easily for the people who do this kind of stuff. HSPA is a lot safer in general from these types of attacks.

 

[simcha]

Here is an update:

Finally I got some attention on the sprint.com site in the Community Forums from a CSR who had a clue and didn't lie to me. I found out that my work neighborhood here in Berkeley, CA is in the middle of 3 zones and 2 towers and has suffered from a marked increase in data and voice usage causing overload in both towers. I have noticed that we have more Sprint customers in this neighborhood than before, mainly due to the addition of the iPhone. I was told that the two towers are scheduled to get upgrades for voice in the next 3 months. Data is slated to be upgraded but there is no scheduled timeframe for that update and the CSR speculated that it could take over 6 months for the data overload to be fixed.

Finally, I got an honest and complete answer from a CSR. It was online. If only the Call Center CSRs could have had enough of a clue to give me this information in the first place and if only they would have been committed to telling me the truth of what is going on here, I wouldn't have been so angry.

I'm not happy with the answer because it seems that the service in my work area will be unusable for much of the work day for 3-6months or a little more. But at least I was given details and the truth. Now I can make an informed decision on what I want to do on my end.

Regarding potential customers making decisions on not signing on with Sprint after reading complaints here, I'd have to say that this would be a good thing. Potential customers should read all the complaints about any particular service before signing on. It's called "informed decision making."

If customers who currently have a service aren't satisfied with the service being provided, that should give any logical potential costumer pause before signing on to that particular service.

Yes some people may give slanted information because of their anger with Sprint. On the other hand, the rants I wrote here are real and I provided real information on how my problem was bungled. This should inform anyone in the Berkeley / Oakland areas who is thinking of signing on with Sprint and it should be factored into all of the other data points about Sprint to help potential customers make a decision that would be right for them and their needs. Hopefully, these potential customers are reading about all of the carriers, considering all of the factors involved, and reading customer praise and complaints about the carriers before deciding on who they will choose.

I have been a Sprint customer for 13+ years and have lived in 3 metropolitan areas in those 13+ years. I have seen ups and downs. I can honestly say that the degradation of the network here is a new low for Sprint, in my experience.

And potential customers should go to sprint.com to read the Community Forums, especially under the network area. In there I believe potential customers may come to the conclusion that I have come to which is that Sprint has thrown all its money into Network Vision to the detriment of regular maintenance on their existing network. There are many complaints from customers in those forums who are experiencing a vast degradation of network service in their respective areas when Network Vision is being built in their areas. Currently Berkeley and Oakland are in the midst of Network Vision upgrades and the service here has suffered.

 

[Mr. Ed]

Here is an update:

Finally I got some attention on the sprint.com site in the Community Forums from a CSR who had a clue and didn't lie to me. I found out that my work neighborhood here in Berkeley, CA is in the middle of 3 zones and 2 towers and has suffered from a marked increase in data and voice usage causing overload in both towers. I have noticed that we have more Sprint customers in this neighborhood than before, mainly due to the addition of the iPhone. I was told that the two towers are scheduled to get upgrades for voice in the next 3 months. Data is slated to be upgraded but there is no scheduled timeframe for that update and the CSR speculated that it could take over 6 months for the data overload to be fixed.

Finally, I got an honest and complete answer from a CSR. It was online. If only the Call Center CSRs could have had enough of a clue to give me this information in the first place and if only they would have been committed to telling me the truth of what is going on here, I wouldn't have been so angry.

I'm not happy with the answer because it seems that the service in my work area will be unusable for much of the work day for 3-6months or a little more. But at least I was given details and the truth. Now I can make an informed decision on what I want to do on my end.
!.............

I have been a Sprint customer for 13+ years and have lived in 3 metropolitan areas in those 13+ years. I have seen ups and downs. I can honestly say that the degradation of the network here is a new low for Sprint, in my experience.

And potential customers should go to sprint.com to read the Community Forums, especially under the network area. In there I believe potential customers may come to the conclusion that I have come to which is that Sprint has thrown all its money into Network Vision to the detriment of regular maintenance on their existing network. There are many complaints from customers in those forums who are experiencing a vast degradation of network service in their respective areas when Network Vision is being built in their areas. Currently Berkeley and Oakland are in the midst of Network Vision upgrades and the service here has suffered.

You among many many others fail to realize that Network Vision INCLUDES enhancements to the existing network in the form of voice and data upgrades to those towers...not just added Lte to them.

They even told you there are planned upgrades : (

 

[NYCHitman1]

You among many many others fail to realize that Network Vision INCLUDES enhancements to the existing network in the form of voice and data upgrades to those towers...not just added Lte to them.

They even told you there are planned upgrades : (

Be that as it may, it appears that Sim has been disgruntled for quite some time due to the poor network standing in his area, which is unfortunate, but is also leading to his eventual departure from Sprint. In any event, I hope that he sticks around for a little longer because I really do like what I see on the horizon for us, but it's just a matter of having a little faith combined with patience.