Help Nexus 10 Screen Crashes

[jhearle]

Hi everyone,

I recently purchased a Nexus 10 (16GB) from the Google Play Store and have noticed that the screen crashes quite regularly. I haven't rooted it and all the apps I have were bought from the Play Store. The background applications keep running when the crash occurs so most of the time it flickers between working and a crash screen where there are vertical lines running down the screen. I sometimes find that if I change the angle that I'm holding the tablet I can move it between the normal view and the crashing screen.

Has anyone else noticed this problem? Do you think it is a hardware or a software issue?

 

[Atma]

Hi jhearle :hello: and welcome to the forums.

I would try a factory reset and see if that fixes it. If not, I'd be calling Google and getting a replacement.

 

[jhearle]

Thanks Atmazzz I'll give it a go!

 

[jhearle]

I did a factory reset last night but after half an hour the screen crashed again. Called up tech support and they are going to send me a new one! Thanks for your help

 

[Caveman419]

I don not get screen crashes, but I get a pixelated flash about 1/4 of the way up from the bottom every time I start the tablet up. Not thinking very much about it, should I be?

 

[Atma]

I don not get screen crashes, but I get a pixelated flash about 1/4 of the way up from the bottom every time I start the tablet up. Not thinking very much about it, should I be?

I would say it is not normal. At least I haven't seen it. You might consider a replacement.

 

[idic]

I don not get screen crashes, but I get a pixelated flash about 1/4 of the way up from the bottom every time I start the tablet up. Not thinking very much about it, should I be?

I had that - then the tablet refused to load completely. Just hung on the flashing X.

A factory reset fixed both problems...

 

[Caveman419]

I had that - then the tablet refused to load completely. Just hung on the flashing X.

A factory reset fixed both problems...

I have flashed back to stock after unlocking the bootloader and not being able to boot into anything other than bootloader mode. It continues to do it.

I will probably watch it for a little while (I know that I will be flashing other ROMs) and if it does not change I will call Google and see if I can get it replaced. I might even see if they will upgrade it to a 32GB (for the difference or not if they feel generous)

 

[wearethestorm]

I got my Nexus 10 in the post on Monday.. I am loving it but also get these really annoying crashes. Just now it crashed on the lock screen when I swiped the clock to the side to look at other lockscreen widgets, and it often crashes using Chrome too. It then becomes unresponsive for a minute or so..

Are many others having this problem?

 

[Atma]

I got my Nexus 10 in the post on Monday.. I am loving it but also get these really annoying crashes. Just now it crashed on the lock screen when I swiped the clock to the side to look at other lockscreen widgets, and it often crashes using Chrome too. It then becomes unresponsive for a minute or so..

Are many others having this problem?

Hi wearethestorm :wavey:

I would try a factory reset and see if that fixes the crashing problem.

 

[wearethestorm]

But then I have to start again..!

I think next time it does it I'll give in and factory reset...

 

[wearethestorm]

Just found this

http://www.androidauthority.com/android-4-2-random-reboots-getting-google-fix-soon-136835/