Jellybean Update for Note 10.1 N8010

[Jaza85]

Why is there no mention of the update for the WiFi only version N8010? Will the update be available thru Kies?

 

[Dazzaman1]

Hi, I sent a email to Samsung support yesterday, here is there reply.

Jelly bean
Hi, I am sure you have had this question asked a few times now Would you have any information on when the Samsung galaxy note 10.1 n8010 will be getting the 4.1.1 jelly bean update in the UK. I have the galaxy note 2 which came with jelly bean and am looking forward to using my n8010 with all the extras that the 4.1.1 update brings.
Kind regards Darren.

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.


The Android 4.1 Jelly Bean version update for the Galaxy Note 10.1 is now available in UK, Spain and the Nordic region including Denmark, Norway, Sweden and Finland.
We advise you to hit regularly the 'Check Update' option in your Note to receive the update over the air, or if you want to do the update manually, the update files are available for download too.

If you encounter any problems, please address your inquiry to the proper customer service of Samsung Apps.

If you have any further questions or concerns, please feel free to contact us.
We are looking forward to cooperating with you and we assure you that we remain at your disposal.


Thank you for using our services. Your satisfaction is very important to us.

Kind regards,

Amelia

Customer Service Center


Please visit our website : Samsung Customer support

※ This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message.

 

[sib0rg]

Anyone know where these files are available for download? Might be a while before we get it here in Australia

 

[Dazzaman1]

Well I have just sent them another email asking if they can confirm that the update is for WiFi n8010.
I will post their reply. Dazz

 

[Jaza85]

Thanks Dazza. Will keep an eye out for your reply!

 

[Dazzaman1]

Well I got a reply back from Samsung. You are probably going to want to sit down and bite on a piece of leather when you read this! You have been warned,

Dear Darren,

Regarding your query please be advised that there currently is no official release date for the Jelly Bean 4.1 firmware version for the Galaxy Note 10.1 WiFi only (GT-N8010).

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed ( twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Steven Online Support Team SAMSUNG Customer Support Centre

 

[Szadzik]

Well I got a reply back from Samsung. You are probably going to want to sit down and bite on a piece of leather when you read this! You have been warned,

Dear Darren,

Regarding your query please be advised that there currently is no official release date for the Jelly Bean 4.1 firmware version for the Galaxy Note 10.1 WiFi only (GT-N8010).

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed ( twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Steven Online Support Team SAMSUNG Customer Support Centre

No need to bite anything or sit down. As all the support they have no clue what they are talking about and thus just provide misinformation.

I know, I worked in a support role, and over 80% of people working in those place are just some random dudes who have no idea about what they're doing.

 

[Dazzaman1]

I agree, The first email I recived from them indicated that there was an update for the n8010 but when I asked them to confirm that it was for the WiFi only version they come back with that.
It is frustrating because I have the note 2 which came with Jb and the s pen has so many more features.
Dazza.

 

[jonrud]

Hi I have scanned the Samsung website no sign of update anywhere . What email address did you use maybe if they get bombarded by email about the update they my do something about it. I see the tab is getting it.

 

[Dazzaman1]

Here it is, give them a shout. ( I posted the question under their public relations )

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneral.jsp?SITE_ID=31

 

[Jaza85]

I'm proper disappointed with how Samsung manage these updates......I've kept with them for the entire Galaxy series, but not sure how much longer I can be fobed off with the same old story!

 

[jonrud]

That's me done I will let you now what they say keep them coming.

 

[Szadzik]

Everyone is always disappointed with updates. No manufacturer can make everyone happy.

 

[Jaza85]

Everyone is always disappointed with updates. No manufacturer can make everyone happy.

Maybe a Nexus next then at least

 

[mutley359]

I have a N8010, other Samsung devices are being updated to 4.1.1 and 4.1.2 but there is no sign on your website of a date for the N8010 update. Reading the web forums I notice people are emailing you and asking for this update, they are told you don't know. The only way Samsung could say that truthfully is if they have no intention of supporting the N8010, is this the case? Have we bought a device that you have no intention of supporting? Please investigate and inform the UK N8010 owners when the update will be available.

Sent this today, will they reply?!!

 

[Jaza85]

I have a N8010, other Samsung devices are being updated to 4.1.1 and 4.1.2 but there is no sign on your website of a date for the N8010 update. Reading the web forums I notice people are emailing you and asking for this update, they are told you don't know. The only way Samsung could say that truthfully is if they have no intention of supporting the N8010, is this the case? Have we bought a device that you have no intention of supporting? Please investigate and inform the UK N8010 owners when the update will be available.

Sent this today, will they reply?!!

Well Put!

 

[mutley359]

And after the reply I tried again


Thank you for sending me the stock reply

Dear Steve,*Thank you for contacting Samsung.*Regarding your query please be advised that there currently is no official release date for a newer firmware version for your Galaxy Note.*You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.*You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).*If you require any further assistance, please contact Samsung again and we will be more than happy to help.*Kind regards,*Alison*Online Support Team*SAMSUNG Customer Support Centre*

I understand that no-one in Samsung have any idea when you might release jelly bean for the N8010 but would you please confirm that there will be a jelly bean upgrade for the N8010.


Sent from my GT-N8010 using Tapatalk 2

 

[Szadzik]

And after the reply I tried again


Thank you for sending me the stock reply

Dear Steve,*Thank you for contacting Samsung.*Regarding your query please be advised that there currently is no official release date for a newer firmware version for your Galaxy Note.*You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.*You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).*If you require any further assistance, please contact Samsung again and we will be more than happy to help.*Kind regards,*Alison*Online Support Team*SAMSUNG Customer Support Centre*

I understand that no-one in Samsung have any idea when you might release jelly bean for the N8010 but would you please confirm that there will be a jelly bean upgrade for the N8010.


Sent from my GT-N8010 using Tapatalk 2

What do you need the confirmation for? This is their flagship device, why would it not get JB?

 

[streetkilln]

im loosing my mind. i really want the update.

 

[Szadzik]

im loosing my mind. i really want the update.

Sammobile.com

 

[streetkilln]

its a trap!!!

 

[Caloy]

Hope that doesn't mean Wi-Fi only versions won't have JB.

Sent using the SGN2

 

[Jaza85]

I'm seriously fed up with waiting :-(

 

[Caloy]

Except for rooting, there are no other option but to wait. Hope Samsung will give us a nice Christmas gift by releasing the update to everyone before the year end.

Sent using the SGN2

 

[Szadzik]

except for rooting, there are no other option but to wait. Hope samsung will give us a nice christmas gift by releasing the update to everyone before the year end.

Sent using the sgn2

there is no need to root to get jb!!!