Hello people

[dominicanyor]

Hello people, after most of us calling sprint and asking them about our issues that we have with our phones and the rep tells us a different story all the time. what do you do when you receive a call back from sprint asking if the rep was able to help you out or solve the issues that you had???? how do you rate the csr???

 

[acp]

I always rate them well and then complain about how much misinformation I receive from Sprint. It's a vicious cycle.

 

[pwabbit]

Hello people, after most of us calling sprint and asking them about our issues that we have with our phones and the rep tells us a different story all the time. what do you do when you receive a call back from sprint asking if the rep was able to help you out or solve the issues that you had???? how do you rate the csr???

I guess we should rate them on their ability to know answers to routine questions. I really think we are pushing the limit when asking a tech when a certain event will happen or on the extreme intricacies of our phones. The tech might be offering office here-say but we shouldn't rely on that. I would give a "no comment" to the rating person. If pressed, I would say "I asked an impossible question" and leave it at that. We need to be fair.

 

[dominicanyor]

I guess we should rate them on their ability to know answers to routine questions. I really think we are pushing the limit when asking a tech when a certain event will happen or on the extreme intricacies of our phones. The tech might be offering office here-say but we shouldn't rely on that. I would give a "no comment" to the rating person. If pressed, I would say "I asked an impossible question" and leave it at that. We need to be fair.

Agree.

 

[dominicanyor]

I always rate them well and then complain about how much misinformation I receive from Sprint. It's a vicious cycle.

Agree.

 

[Little Darwin]

How about the, "Answer 6 quick questions" but they go on to ask a dozen questions, especially if you count having to answer "Are you sure?" several times .