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How to Check for Firmware Updates or Update your LG SmartPhone [PC ONLY]

sammyz

LG Whiz Kid
  • Jun 3, 2011
    8,842
    2,504
    Ok so people may not know this at all, some people don't even know where to find drivers for their phone. LG made an easy tool to get drivers and check for firmware updates for any LG Smart Phone with a tool called "LG Mobile Support Tool". It can be used to update the phone to the newest firmware that LG has for the phone. This may not work for discontinued phones such as the LG Optimus V and S because those phones have been discontinued by LG, and I have checked their servers, it is not there.

    One important thing before you use this tool, if you have changed the MEID/ESN/IMEI on the phone to another phone that is not the same model number as yours, it will:
    1) Say there are no updates even when there is one.
    2) Download the wrong firmware and possibly give you a soft brick.


    Download the tool here:
    Download LGMobile Support Tool 1.5.8.1 Free - Update the drivers on your LG phone - Softpedia

    Here's how to get drivers:

    Step 1: Open the program

    1_zps973dd11c.png


    Step 2: Click there

    2_zps2ca6acde.png


    Step 3: Choose carrier of phone (carrier the phone was made for).

    3_zps36af7de1.png


    Step 4: Double click Model Number

    4_zps3624710d.png


    Step 5: Drivers will download and you will need to follow directions from the program.

    How to check to see if phone is up to date:

    Step 1: Open the program

    1_zps973dd11c.png


    It will either say

    This (No updates):

    10_zpsfd81b405.png


    Or This (Yeah updates!! :D):

    6_zps3abc3fd0.png


    If you chose to update it will back-up phone info and apps (only if you are running a stock/stockish-like ROM)

    7_zpscc6c54d6.png


    Then it will download the firmware update:

    8_zpse2226569.png


    Then your phone will go on a screen similar to this:

    IMG_20120924_221534_zps41bfe559.jpg


    While your computer does this:

    9_zpsc0e0c378.png


    Once that is done, phone will reboot normally. And the program will tell you you are up to date:


    10_zpsfd81b405.png



    Enjoy!

    WARNING: NEVER UNPLUG PHONE WHILE IT IS IN DOWNLOAD MODE!! NEVER UPDATE PHONE WITH AN UNTRUSTWORTHY USB CABLE! NEVER USE A USB HUB/SPLITTER!

    If your phone starts bootlooping because you were on an operating system different than what you're phone is supposed to run (i.e. stock is froyo, custom ROM is gingerbread), you will have to perform a factory reset using the hardkey combo. Refer to your User Manual which can be downloaded with the LG Mobile Support Tool. You will lose all info if you have to do this, but it only applies to phones that have a custom ROM.
     
    I have the LG Esteem and I downloaded the drivers. I did everything exactly how you had it but when I opened to see whether I could update, it didn't see my phone. I tried to redo it a few times and it never worked. Could it be because I plugged it in as a usb and changed the name? Is there anything I can do?

    Quick note: should I even try this? I just got it a few days ago.
     
    Upvote 0
    No matter how many times I have installed the drivers "successfully", the LG Mobile Support Tool will not recognize my phone when it's connected. I'm not sure what I may be doing wrong here, if anything. Any help or suggestions will be greatly appreciated.

    Did you try restarting your computer? And what phone do you have??
     
    Upvote 0
    Did you try restarting your computer? And what phone do you have??

    Yes, I have tried it after restarting my computer but still haven't had any luck. It doesn't matter if I choose "Charge Only" or "Mass Storage" after connecting my phone to my computer, either..it doesn't work.

    My phone is an LG Optimus Slider (LGVM701).

    I suppose it could save some trouble of figuring this out by asking if I am even able to update this phone, in any way, through the Support Tool. I have tried updating on the phone itself but, since I've had it, it has apparently been up to date. I don't have actual service on it though, I can only use it when connected to wifi.
     
    Upvote 0
    Yes, I have tried it after restarting my computer but still haven't had any luck. It doesn't matter if I choose "Charge Only" or "Mass Storage" after connecting my phone to my computer, either..it doesn't work.

    My phone is an LG Optimus Slider (LGVM701).

    I suppose it could save some trouble of figuring this out by asking if I am even able to update this phone, in any way, through the Support Tool. I have tried updating on the phone itself but, since I've had it, it has apparently been up to date. I don't have actual service on it though, I can only use it when connected to wifi.

    Ah, it's a virgin mobile phone, yea probably not ever gonna work. Virgin likes to be an OTA update only company....
     
    Upvote 0

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