Firmware currently unavailable on T-Mobile

[Nips]

HTC Hero (G2 Touch) firmware currently unavailable on T-Mobile

Hang in there G2 fans, upgrade may not be ready for weeks.

T-Mobile users hoping to download the hotly-anticipated new firmware for the HTC G2 Touch (branded as the HTC Hero by everyone else) have been left frustrated by the network's current lack of support for the upgrade.

The new ROM upgrade promised Hero and G2 users an end to the misery caused by a tedious lag, with the added bonus of touch-to-focus being added to the camera, helping it to achieve its true potential as an iPhone killer.

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The upgrade went live on HTC's support site on Wednesday, but T-Mobile are unable to download the upgrade, with the manufacturer telling customers that it no longer supports upgrades for 'branded' handsets forcing T-Mobile to work on its own solution

The customer service reply reads: "The HTC Hero ROM advertised on our support page at www.htc.comHTC - Touch Phone, PDA Phone, Smartphone, Mobile Computer is only available to customers with unbranded devices. Due to testing and rebranding network carriers like to perform on HTC devices and ROMs, you will only be able to acquire the upgrade directly from them."

G2 users are currently going bezerk on the network's support forum, with administrators trying to calm the frenzy by promising that it will make the upgrade available to customers in the coming weeks, when testing is complete.

T-Mobile told T3 this morning that "The upgrade is being tested and when it is ready, we'll issue it to customers."

Help is on the way for G2 users, but with no confirmation of dates, it's simply a waiting game. Hang in there, guys.

 

[computerboyo]

Been hanging around longer than a para glider.

 

[Slug]

Posted earlier tonight by @HTC on Twitter:

"all you Hero users on T-mobile UK and Orange looking for the software update, I promise I am listening. I will update you when I know more!"

Maybe HTC are putting pressure on the carriers?

 

[ndall]

Posted earlier tonight by @HTC on Twitter:

"all you Hero users on T-mobile UK and Orange looking for the software update, I promise I am listening. I will update you when I know more!"

Maybe HTC are putting pressure on the carriers?

Either that or whoever is behind the HTC twitter feed is getting as much out of Orange as we are.

 

[brittas]

I found this posted today on a Tmobile UK support forum -


Hi everyone,

First of thanks for all of your comments, good and bad we do care and we needed to ask a few internal questions so that we could give you the right answer.
The G2 update was initially scheduled for release at the end of October / early November. However, as a result of your feedback on our forum this is no longer the case. Subsequently:

 

[MartinS]

I don't know why everyone is going so nuts. I think my Orange branded Hero performs pretty well and not sure about the lack of animations etc being a benefit. The phone book is a little laggy sometimes but overall I'm pleased with the device.

The touch to focus camera is a bit of a none event too in my opinion. I have a camera for taking high quality holiday pics etc so adding this option to a camera which is relatively poor and has no flash is no great boon.

I look forward to hearing further if people really rate this update...