Help won't stop downloading

[rockmist]

I have had my phone for over a year and never had this problem before. I had a docx via email attachment I clicked on to save but it just kept apparently attempting to dwnload but after a few minutes I tapped save again. It then downloaded but the original save was still downloading. I thought it would stop but it's STILL downloading 2 days later!

I tried restarting, removing the battery, stopping the download in the download manager, turning off 4g and 3g....you name it I've tried it. I found this site hunting for an answer on Google. A guy had the same problem here but said he was able to stop his using the download manager - not so for me; unless there is another way via download manager than tapping forcestop.

Has anyone got an idea of how I can stop it? It's sucking up my battery. I am able to download other items OK. I'm at my wits end!

Thanks

 

[Harry2]

You could try to delete the mail, on email's Inbox and Trash folder.
And delete the email account and set up it again.

Harry

 

[DragonSlayer95]

Another thing you could do is force stopping the email app through settings>apps>all apps

DS

 

[rockmist]

Thanks to both of you for quickly responding! Sorry it took me so long to come back - I'm doing some volunteer work for The Forward Climate Rally in D.C. on Feb 17 so was pretty tied up.

I tried all of your ideas except changing my email addy. I've had it for as long as I've had email and don't want to loose it. If I try to close it and reopen under the same one I'm told it's in use.

I was able to get it to stop by going to manager but as soon as it came back, yep, it continued trying to dnload. SO frustrating esp. since it eats up battery time but guess unless someone has another idea, I'm just going to have to put up with it. If it was my computer I know a place that repairs those problems, but as far as I know, there isn't a place like that for my phone.

THANKS AGAIN!

 

[DragonSlayer95]

Using the same method I mentioned above, you could try clearing cache/data

DS

 

[Harry2]

... I tried all of your ideas except changing my email addy. I've had it for as long as I've had email and don't want to loose it. If I try to close it and reopen under the same one I'm told it's in use ...

I'd meant deleting the account on the email app on your phone, not that with the email provider

And if you haven't deleted the email on your provider's the emails would been downloaded again on your phone after you have re-set up the account on the email app on the phone.

EDIT:
Occurred to me yet ...
You should go your email account on PC and delete that email which has that docx attachment ... before you'll act on your phone.

Harry

 

[rockmist]

Thanks again! I tried clearing the cache but no change.
Can I clear the data without losing anything....this is a realm I am ignorant about.

 

[rockmist]

Thanks again!!

I don't have internet service for my puter but will try this the next time I take it where there is service.

I am now having a send problem that I wonder if has to do with the dnload issue. It only happens when I reply to an email that contained an attachment. If it was a computer I would suspect a bug of some sort...do these phones get viruses and phishers, etc?

Thanks!

 

[Harry2]

Thanks again!!

I don't have internet service for my puter but will try this the next time I take it where there is service.

I am now having a send problem that I wonder if has to do with the dnload issue. It only happens when I reply to an email that contained an attachment. If it was a computer I would suspect a bug of some sort...do these phones get viruses and phishers, etc?

Thanks!

I don't think of a virus on Android ... I think it's related to the phone's email app

Have you more than one email account on the phone's email app?
If not, you can clear the app's data ... it'd have the same effect as deleting the email account while running the app: You'd just have to re-open the same email address in the email app.

Your emails are on your email provider's server?
Then they'd downloaded again.

On my old HTC Desire my email account on the email app was corrupt a few times.
Deleting and re-opening the email account solved the prob and the emails was downloaded every time.

Harry

 

[rockmist]

Thank you! If you can't tell, I am really ignorant about this stuff. So let me see if I understand; I can go to the gmail app and clear the data using the clear data button. Then that should close it? And then what? Do I restart my phone and it will load back up as it was before? Sorry, I'm sure it's less complicated than I'm making it. Those notices that I could ruin the app always scare me LOL!

I have a main account in gmail with a secondary email address on that account. It's the main account that I'm having trouble with.

Thanks soooo much for your help and patience!

PK

 

[Harry2]

Aah, Google email, now I see why you are careful, PK ... I would also
In my posts I meant the stock email app, sorry.

Maybe you'd try first this log in on your Google email via PC and clearing this email in question.

Good luck,

Harry

 

[rockmist]

Much later, but thought I would share this. It STOPPED!! I had the opportunity to use wifi (just a couple days ago) on my phone and that did it! Don't know how, but it just disappeared once I hooked up the wifi....Yay!!!

Thanks to you for helping me! Just wanted to let you know, it's gone and how.

 

[korgy]

writing almost two years later, but i had exactly the same problem: Google Plus, and the Maps kept "downloading" and wouldn't stop. i logged into my home wireless connection (wifi) after reading the above post, and it finally stopped. the problem was, apparently it was not able to update using only the satellite data connection for some reason. so i had to log into a wifi connection to get it to successfully update.

it really sucks that Google does this sh*t with no way to stop it. they should design in an auto-stop, so that if the update does not work, it will not keep trying forever. unbelievable.

but thanks for your help, rockmist -- your pain solved my problem!

 

[Mike Esdaile]

I am having the same problem. The dictionary update has been downloading for several days. But the wi-fi is not the answer, as I have wi-fi at work and at home, and the download just continues. I leave my wi-fi on most of the time, and also the mobile internet connection. So it uses the wi-fi when available, or mobile when not.
I can stop it by dragging down the bar at the top, then touch and hold the download and it comes up with App info. I can select that and then force stop, but the download restarts again in a few minutes.
I have not selected to update this with Play Store, or anywhere, it just started on its own.
I have checked for a virus with AVG and with 360 security and they found nothing, and I have not downloaded any new apps for about 3 weeks.

 

[DonnaJoy]

Same problem as Mike above please advise how to stop.

 

[Mike Esdaile]

I have at last managed to solve it!! (shortly after posting the message).
I followed the same procedure as above to force the download app to stop. I had previously tried to delete the cache, but it was empty anyway. I was reluctant to delete the data, as this is the downloader, and could mess up everything, but decided to delete the data anyway. The download didn't come back again, and (so far) doesn't seem to have caused any other problems.

 

[Grant G]

I have at last managed to solve it!! (shortly after posting the message).
I followed the same procedure as above to force the download app to stop. I had previously tried to delete the cache, but it was empty anyway. I was reluctant to delete the data, as this is the downloader, and could mess up everything, but decided to delete the data anyway. The download didn't come back again, and (so far) doesn't seem to have caused any other problems.

Thank you so much, Mike, this worked for me as well!