Help HTC Desire Video Out of Sync Issue

[WozzaX]

I am having an issue where the video and audio are out of sync using my HTC Desire.

I am using videos I have already converted for play on an iPhone and work without an issue.

I am also having the same problem on youtube videos that I stream using Wifi to my handset.

It is only every so slightly out of sync.

I have a few people I am speaking to now with the same issue, and I also tried video on a test handset in the store I bought mine from which gives the same issue.

Is anyone else noticing this problem?

 

[fat_jay]

Same here only a little out but enough to make it annoying

 

[PJD007]

I noticed this on a vid I was streaming off youtube the other day but I just put it down to the source file being the issue.

If there's a general problem we'll find out via this thread !

 

[WozzaX]

Same here only a little out but enough to make it annoying

Have you called HTC?

I called them this morning and there is someone else from another forum who called them just after me as well.

If you have the time to do it please call them so they will take our issue seriously.

Thanks

HTC Europe Support Tel: +44 (0) 1753218960

 

[Stoo]

same for me, just been watching youtube and out of sync, i'll send email to htc too

 

[WozzaX]

Nice one.

The more people the better.

If they cannot find a fault I think I am gonna send my device to them with a couple of videos on the sd card that they can play it and see for themselves.

 

[Xo0]

Same problem here.. And my colleague has the same problem on his Desire as well.

Iphone users don't seem to have this problem.

 

[WozzaX]

Same problem here.. And my colleague has the same problem on his Desire as well.

Iphone users don't seem to have this problem.

Have you called HTC and told them your having this problem?

If not please call them and ask them to look into it. I am still waiting for a response but as soon as I get anything back I will update you here.

Also get your friend to call.

Make sure you get your case ID code so you can follow it up.

HTC Europe Support Tel: +44 (0) 1753218960

 

[Xo0]

Is there a way to contact them by mail? It's virtually impossible for me to call since I'm at work..

 

[WozzaX]

Is there a way to contact them by mail? It's virtually impossible for me to call since I'm at work..

HTC - About HTC - Contact Us by E-mail

Try that link.

 

[Xo0]

Mail sent, I'll post my updates in this thread.

 

[PJD007]

HTC - About HTC - Contact Us by E-mail

Try that link.

I just emailed them.

Let's see what there response to this is.

 

[Mettaman]

I recieved my Desire yesterday and noticed the same problem. I read this thread and immediately fired off an email to HTC.

If everyone does this they might fix it!

Mettaman

 

[WozzaX]

I'm going to be calling HTC again today to try and get an update.

Anyone else received any information back from them yet?

 

[friedgoldmole]

I have emailed HTC and got a response, they reckon there is no widespread issue, yet lots of people are complaining of this issue.

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.


In regards to video sync playback, we can help you with that.

We performed a test in our HTC desire and there is no fault while playing the videos. This could be a software issue or bug in the OS and we recommend to perform a hard reset on it(make sure to back up all your data before the reset) if this doesn't work then contact us and we will book in your device to be repaired. HTC Desire with snapdragon processor was highly tested to play videos or and other functions from the OS.

I hope that this resolves your query and thank you for contacting HTC.

see Youtube sound out of sync - xda-developers for others with the same problem.

 

[PJD007]

I have emailed HTC and got a response, they reckon there is no widespread issue, yet lots of people are complaining of this issue.



see Youtube sound out of sync - xda-developers for others with the same problem.

I got a similar response from HTC.

Is anyone going to send there device back to HTC for repair\inspection ?

I can't do without it at the moment as I'm about to travel.

 

[byron_hinson]

Same here and on the BBC iPlayer app on the store

 

[WozzaX]

I just called HTC regarding my/our fault.

They are passing it up to the main headquarters in Taiwan.

Once they get back to me I will let you know.

 

[Mettaman]

HTC responded to my complaint and said it was an issue with the rom. They are looking at fixing it.

Cheers.

 

[WozzaX]

HTC responded to my complaint and said it was an issue with the rom. They are looking at fixing it.

Cheers.

I am so glad they are taking this seriously.

Let's hope for a quick resolution.

 

[zafonic]

Can it be fixed with a firmware update?

 

[WozzaX]

I would like to hope so.

Just keep your fingers crossed.

 

[byron_hinson]

Same on the Sky News app too. Hope they fix it soon as it is a real let down for the HTC Desire

 

[tony2929]

i have kinda the same problem.
when i move i recorded video from the phone to the computer, it has no sound at all.
but when i convert it to AVI. the sound comes back, BUT the sound is out of sync.
i have emailed HTC. but havend got reply yet.

 

[WozzaX]

i just called HTC and they are still waiting to hear back from head office about this problem.

I dont know what to do if they dont fix this issue as it really bugs me and stops me from viewing any videos on the device.

I will call them back a week from now if I dont hear anything before then.