Help noob question: Why am I only getting half an email?

[Dadzilla5]

I have my email setting set to "all" instead of 100KB or other smaller settings, yet I only get half the email. The download more pop up does not download more. But when I forward my email (work email, microsoft exchange) to my gmail account I can see the whole email there? This is very frustrating and I've tried all the settings and rebooted the device and everything else I can think of. Is the phone glitchy or am I just missing a step someplace?
Your thoughts please?

 

[Dadzilla5]

Great, another dead forum. Waste of a post and join up time I guess.

 

[EarlyMon]

You might want to give more than ten minutes for someone familiar with the issue to see your post and respond before complaining about how dead it is on a Friday evening.

 

[Dadzilla5]

Ah - not so dead after all. My apologies, just very frustrated at not being able to get work email

 

[EarlyMon]

I can imagine, sounds like a pain in lower regions. I'm just not familiar with your phone enough to be of any help.

But, there is a pretty sharp gang hanging out here, I bet that they'll help get it sorted.

 

[Dadzilla5]

Ok so oddly, on the 10th time of compulsively changing the settings over and over again to "all" it now decides to actually download the whole message. OK, it had to be an error I was making. But for the life of me I have no idea what. Anyway it works, so now I can investigate the rest of the forum and read up!

 

[Wiley_11]

See.... It's not a dead forum, that took less than an hour. :cheers:


Welcome to A/F.

 

[Dadzilla5]

Stupid problem is back again. So now instead of all I am trying 100KB - but I still only get a part of the message. It gives the option to download more, pretends to do so, but no more shows up. I hate this phone. I really do.

 

[Dadzilla5]

Well, I tried to chuck my phone against the kitchen wall just now, lucky my wife has quick reflexes and caught it in mid flight Mind you I am stuck with half emails for three years............ Does nobody else have this problem? What have you got your email settings on?

 

[Glenn9586]

What email are you using? Gmail or something else like Yahoo?

 

[Frisco]

Great, another dead forum. Waste of a post and join up time I guess.

Well, if we were to look at this as a device or carrier support phone line instead of a text-field forum, a ten minute wait would seem like an eternity.

 

[Dadzilla5]

Well, if we were to look at this as a device or carrier support phone line instead of a text-field forum, a ten minute wait would seem like an eternity.

Ya I apologized for that. It's a good forum. I am just bewildered and pissed off that I can only get half of an email message. The email I'm getting is a work account - microscoft exchange. Weirdest part is that it asks me if I want more of the message, it pretends to get it and there is no more. Then if I forward to my gmail, I can read the whole thing. So it has to be there. Why is it not showing? Better question is why I bought myself so much frustration?? I love the screen on this thing, but the software is ..... well...

 

[dylane]

Ya I apologized for that. It's a good forum. I am just bewildered and pissed off that I can only get half of an email message. The email I'm getting is a work account - microscoft exchange. Weirdest part is that it asks me if I want more of the message, it pretends to get it and there is no more. Then if I forward to my gmail, I can read the whole thing. So it has to be there. Why is it not showing? Better question is why I bought myself so much frustration?? I love the screen on this thing, but the software is ..... well...

I feel your frustration in general. There are a lot of things about Android software that drive me a bit crazy, but I have not had your particular issue and am using my phone for a very active Exchange account.

So a couple of questions:

1) I'm unclear on if you are only receiving half of all your messages (i.e. only receiving messages after Feb 1st) or if you are only receiving half of each message (i.e. Dear Dadzilla5, Thank you so much for your message of Feb 5th, per that discussion we would be delighted to...") I think you're saying it is the latter?

2) Are you using the stock email client for the phone, or have you downloaded a 3rd party client?

3) If you are using the stock client, you might want to try the Touchdown email client (30 day free trial, $20 to buy) - very good client with lots of options and can sometime get around issues that might be caused by a configuration issue on your Exchange server. Good support as well. I'm using the stock client right now because there was a couple of things that I didn't like about TD, but it is a good option and worth checking out.

 

[SixtyDashOne]

Seems to me like the problem would be on the exchange server but that's just my guess.

 

[Dadzilla5]

1) I'm unclear on if you are only receiving half of all your messages (i.e. only receiving messages after Feb 1st) or if you are only receiving half of each message (i.e. Dear Dadzilla5, Thank you so much for your message of Feb 5th, per that discussion we would be delighted to...") I think you're saying it is the latter?

Yes, this is the problem. And, then when I touch "download more" it doesn't. So maybe i try the touchdown client. Or maybe figure out how to forward work email to my gmail account and just open it there, since I can see the whole message there for whatever reason. I'm starting to like the phone a bit better, but wish this problem would go away. And I wish there was a physical camera button, but that's my own fault for buying it that way.

 

[dylane]

1) I'm unclear on if you are only receiving half of all your messages (i.e. only receiving messages after Feb 1st) or if you are only receiving half of each message (i.e. Dear Dadzilla5, Thank you so much for your message of Feb 5th, per that discussion we would be delighted to...") I think you're saying it is the latter?

Yes, this is the problem. And, then when I touch "download more" it doesn't. So maybe i try the touchdown client. Or maybe figure out how to forward work email to my gmail account and just open it there, since I can see the whole message there for whatever reason. I'm starting to like the phone a bit better, but wish this problem would go away. And I wish there was a physical camera button, but that's my own fault for buying it that way.

Interesting. I've always had that setting set to "all" and have never seen the "download more" option. I also suspect that this could be a setting on the Exchange server. Do you have IT people you can check with to see if they might have something set on the server that would limit the message size that was synced? Are there other phones at work that are connecting to the Exchange server using Active Sync? (I'm no expert, but I have a faint recollection of seeing something like this problem before with IMAP, and I know some Exchange servers can be configured to connect remotely via IMAP instead of (or in addition to) ActiveSync, so that is one other thing you could ask IT)

It certainly won't hurt though to try Touchdown and see if you have the same issue on that side (if you do it would again point to an Exchange setting).

 

[trainerjyms]

I use both a Gmail and my two old microsoft (hotmail.com) emails and never have this issue. I would look at your works server if they are hosting. I'm guessing if it's a work phone they are either trying to limit your data capacity or don't want you using the phone. Maybe the answer is in the details. Is this a work phone? Work email? What microsoft address (hotmail.com, .ca. .live? Does your work want you using the phone for email? is it a secure server or open? Who set up the email on the phone and how?

 

[Dadzilla5]

My old blackberry used to connect to work email with no problems. I upgrade to a better phone, and get my butt kicked. It's a microsoft exchange server, not a hotmail account, and it does not have a microsoft address. I will check with IT and see if they have an answer. It isn't a work phone, but others get on with Android devices and have no problems. It's gotta be some thing in the way I configured it, but I don't know what.

 

[dylane]

My old blackberry used to connect to work email with no problems. I upgrade to a better phone, and get my butt kicked. It's a microsoft exchange server, not a hotmail account, and it does not have a microsoft address. I will check with IT and see if they have an answer. It isn't a work phone, but others get on with Android devices and have no problems. It's gotta be some thing in the way I configured it, but I don't know what.

Blackberry sucked at a lot of things, but they do Exchange email better than anyone.

If other Android devices are connecting fine to the same Exchange server then I might try just deleting the account on your device and recreating from scratch. Not really much to lose from doing that, and it shouldn't take that long. If that doesn't work, try your IT group, and if you still don't have any luck try TD.

Good luck.

 

[Dadzilla5]

Well, I never did solve this problem but having finally figured out how to google it, 'truncated email Android" I've since found out that there are thousands more of us with the same problem. Any ideas out there in Phandroid land?
This makes it hurt even more:
Announced at IFA 2012, the Samsung Galaxy Note 2 follows its predecessor with a focus on creativity. The device improves the experience by adding more S-Pen functionality and new-generation specs, not to mention the slightly larger 5.5-inch display
Had to reactivate my BB just to get work email. Sigh.

 

[Benjie]

Some applications allow the user to specify the amount to download.

 

[Dadzilla5]

Yes, that's true, and I set it to "All" rather than 100KB or whatever else it had. Useless. I love the phone but it hates my work email. Go ahead and google "truncated email Android", and you will see that I am far from alone in this problem. The only solution was to spend 20 bux to get Touchdown, and that might work. So I spent the 20 on a sim card for my prehistoric BB which gets email from work perfectly. Just don't ask it to go on the net, it has a panic attack.

 

[tigmd99]

Does it do this on Wifi??

 

[drexappeal]

Yes, that's true, and I set it to "All" rather than 100KB or whatever else it had. Useless. I love the phone but it hates my work email. Go ahead and google "truncated email Android", and you will see that I am far from alone in this problem. The only solution was to spend 20 bux to get Touchdown, and that might work. So I spent the 20 on a sim card for my prehistoric BB which gets email from work perfectly. Just don't ask it to go on the net, it has a panic attack.

Sorry to hear you were experiencing this issue. I've seen this issue as a hit or miss with different people using Android phones for work.

I personally have never experienced it, so couldn't really comment on it. I have Size set to All, Forward with attachments, Show Images, conflict priority going to the server (not the phone). Only thing I don't have set is auto download when connected to wi-fi.

Only trouble I had recently with exchange was my password not being identified correctly, but my IT guys figured it out because the server name changed for Android phone use.

Nontheless, I know that's not much of any help at all, but I can definitley understand how frustrating that could be. Do you have an IT department that you can consult about that? Maybe there's something that they could tweak to make it work properly?...I really don't know, but just throwing out some options.

 

[Dadzilla5]

The IT guys mostly have Samsung phones and their phones get work email just fine. So....I don't know. I'm special I guess!