Sprint reps are dumb....

[Eaglesfan9106]

so I went into Sprint today to complain about some of my problems such as sense will force close randomly, the menu and search button will click when the phone gets warm and I'm telling this guy this and he's looking at me like I have 4 freakin heads he had no idea what I was talking about asking ME what he should write down in the computer I mean Comon I knew right then and there they were going to do nothing for my problems but yea that's my story lol just wanted to share it, it just amazes me how clueless they are aren't they supposed to know what I'm talking about?

 

[Kelmar]

So the sales guy had no clue... what else is new!

 

[jonathan76888]

so I went into Sprint today to complain about some of my problems such as sense will force close randomly, the menu and search button will click when the phone gets warm and I'm telling this guy this and he's looking at me like I have 4 freakin heads he had no idea what I was talking about asking ME what he should write down in the computer I mean Comon I knew right then and there they were going to do nothing for my problems but yea that's my story lol just wanted to share it, it just amazes me how clueless they are aren't they supposed to know what I'm talking about?

you an eagle fan??? did you went to the sprint store near market and 17th??? a wanna go to the sprint store and show them my device with 2.1. lolz,

 

[Eaglesfan9106]

I went to the oxford valley mall

 

[jersey221]

sprint didnt make the phone that would be htc's fault i have not had one problem with my phone.

 

[aclearman037]

In my experience, the customer is usually wrong, so ya... Maybe it wasn't explained correctly, maybe they were new, maybe they simply haven't experienced the problem before...

 

[barnacles]

In my experience, the customer is usually wrong, so ya... Maybe it wasn't explained correctly, maybe they were new, maybe they simply haven't experienced the problem before...

I take it your a rep?

 

[Kelmar]

In my experience, the customer is usually wrong, so ya... Maybe it wasn't explained correctly, maybe they were new, maybe they simply haven't experienced the problem before...

I can agree with this!

But there are those who know nothing about their line of work shouldn't dismiss things w/o checking up on it.

 

[Pandam00nium]

I take it your a rep?

He's probably a random CSR who's dealt with moronic customers like I have in other industries/businesses. People will bitch and whine over the littlest things. Even when they don't know how to properly use something, and don't seem to understand that most gadgets include a little book called an instruction manual.

The customer is always right motto a big load of crap once you've actually taken a position in assisting them.

 

[SprintTerp]

so I went into Sprint today to complain about some of my problems such as sense will force close randomly, the menu and search button will click when the phone gets warm and I'm telling this guy this and he's looking at me like I have 4 freakin heads he had no idea what I was talking about asking ME what he should write down in the computer I mean Comon I knew right then and there they were going to do nothing for my problems but yea that's my story lol just wanted to share it, it just amazes me how clueless they are aren't they supposed to know what I'm talking about?

And judging by your impeccable punctuation you're probably top of your class at Harvard...

 

[NYCHitman1]

And judging by your impeccable punctuation you're probably top of your class at Harvard...

You made me lol

 

[flailer]

Agreed ...

Sprint's Marketing team does a sh!tty job with sales proofs, training, and documentation for their Sales team. I would bet that they dont have the marketing budget that other providers have.

This is one of the major reasons they: Are losing market share; Clueless in front of customers that ask even the most basic question(s); Store-fronts that are poorly set-up, and are trashy looking by comparison; and they lost me as a customer... only to be dragged back by their low price ... which must give them a rather low margin / rate of return.

And no, i'm not an insider, at all. As marketing person, i cant help but evaluate other companies practices.

They need a *real marketing* plan / structure (not a high visibliblity make-over)

 

[jbx2]

Our local Sprint store rep in Reading PA blatantly mis-represented everything about our contract and start up. We are four billing cycles into our contract and finally have received a somewhat accurate bill but nothing like what was originally represented. It's actually quite a bit more. The guy was and remains a shyster of the first degree. So it goes.

 

[apollomaker]

They need a *real marketing* plan / structure (not a high visibliblity make-over)

Yes. Many of today's companies are run by bottom-liners, who could care less about TRAINING AND MARKETING requirements. This, in comparison to companies involved with some form of technical product, decades back, where marketing and TRAINING of their employees was an obsesssion and was rigorous. And we did well, because we knew our market, we knew our products, and we knew where to go to get answers we did not have.

It was a win-win situation for company and customer.

Hard to find management mentality like that nowadays. So I would say cut the little guy at the computer terminal in the store some slack -- the fault lies with their management and most likely a lack of training.

 

[awesomecomb]

I can agree with this!

But there are those who know nothing about their line of work shouldn't dismiss things w/o checking up on it.

Call tech support, sales people spew BS.

 

[Distroid]

Call tech support, sales people spew BS.

Hey! I resemble that remark.... I'm a sales rep for a different cell company, and holding a storefront employee responsible for tech probs is like complaining to your bank teller about your taxes... It's not her job.
So yes, calling tech support would be the beest place to go for issues like that, and it really seems like those would be device issues (Meaning HTC) not carrier issues (Meaning Sprint)

So, please, take it easy on us sales guys, we're just trying to pay our bills too...